Troubleshooting Tips
Keyboard
If your keyboard is not functional, not detected, or there is a keyboard error on
•Make sure that the keyboard is properly connected to the
computer and to the
•Verify that the keyboard works when plugged into the computer directly. You will have to shut down your computer first to do this.
•Read your motherboard documentation and make sure that the PS/2 keyboard’s IRQ is enabled. This can be set for most computers in the BIOS setup.
•Try using a different keyboard.
Mouse
If your mouse is not functional, not detected, or there is a mouse error on
•Make sure that the mouse is properly connected to the
computer and to the
•Verify that the mouse works when plugged into the computer directly. You will have to shut down your computer first to do this.
•Read your motherboard documentation and make sure that the PS/2 mouse’s IRQ is enabled. This can be set for most computers in the BIOS setup.
•Try using a different mouse.
•If mouse movement is random when switching between computers, try shutting down your computer and rebooting.
•Verify that your computers do not have more than one mouse driver installed (check your config.sys and autoexec.bat files for Windows) and that you are using the latest mouse driver.
•If a special mouse is used such as a cordless or scrolling mouse, make sure you use generic PS/2 mouse drivers. A
•Do not move the mouse or press any mouse buttons when switching from one PC to another.
•Try resetting the mouse by unplugging it from the
Video
If the image on your monitor is not clear, check the following:
•Verify that all video monitor cables are inserted properly.
•Try lowering the resolution and refresh rate of your monitor.
•Try using a shorter video cable.
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