Section 5 - Troubleshooting
2.I cannot connect to the access point or the wireless router.
•Make sure that the SSID on the DWA-556 desktop adapter is exactly the same as the SSID on the Access Point or wireless router.
•Move the DWA-556 and Access Point or Wireless router into the same room and then test the wireless connection.
•Disable all security settings. (WEP, MAC Address Control, AES)
•Make sure that the Radio is not locked down to a different frequency
•Turn off your Access Point and the computer with the DWA-556. Turn on the Access Point, and then turn on the computer with the DWA-556.
•Refresh the DWA-556 Utility
3.The DWA-556 Power and Link lights are not on.
•Check to see if the DWA-556 desktop adapter is firmly inserted into the PCI Express slot of your laptop computer.
4.I forgot my encryption key.
•Reset the Access Point to its factory default settings and restore the DWA-556 Wireless Desktop Adapter to the factory default settings. The default settings are listed in the Configuration section in this manual.
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