4.1 Troubleshooting
232 Installation Manual
System Start-up and On-line Operation
Error Code Error Message PROBABLE CAUSE SOLUTION
000* MPR WDT overflow •MPR card malfunction
•Optional service card
malfunction: CTI-LINK
•Erroneous processing of
MPR card software
•Software error due to
external factors
•Press the Reset Button
•Reprogramme the Hybrid IP-PBX
•Replace the MPR card (be sure to turn
off the Hybrid IP-PBX when replacing)
001 SDRAM bit error
002 System Restart •Reset Button is pressed
•Power fa ilure
•MPR card malfunction
•Erroneous processing of
MPR card software
•Software error due to
external factors
•Ignore if not frequent
•Press the Reset Button
•Reprogramme the Hybrid IP-PBX
•Replace the MPR card (be sure to turn
off the Hybrid IP-PBX when replacing)
010* AC power down •Power supply system
malfunction (e.g., power
failure, power noise,
trouble with UPS)
•Bad connection or
breaking of AC cord
•Power supply circuit (PSU,
back board) malfunction
•Check the power supply system
•See if the AC cord is connected
properly
•Check the AC cord
•Replace the AC cord (be sure to turn
off the Hybrid IP-PBX when replacing)
•Replace the PSU (be sure to turn off
the Hybrid IP-PBX when replacing)
•Replace the back board (be sure to
turn off the Hybrid IP-PBX when
replacing)
011* DC power down •AC power down
•Power supply circuit (PSU,
back board) malfunction
•Detection of over current
(short circuit on optional
service cards)
•Check the power supply system
•See if the AC cord is connected
properly
•Check the AC cord
•Replace the AC cord (be sure to turn
off the Hybrid IP-PBX when replacing)
•Replace the PSU (be sure to turn off
the Hybrid IP-PBX when replacing)
•Replace the back board (be sure to
turn off the Hybrid IP-PBX when
replacing)
•Remove the optional service cards and
restart the Hybrid IP-PBX
012* MPR RAM battery
low
•Battery out
•MPR card malfunction
•Replace the MPR card (be sure to turn
off the Hybrid IP-PBX when replacing)
014* FAN Alarm •PSU-L malfunction •See if anything is jammed in the fan
•Replace the PSU (be sure to turn off
the Hybrid IP-PBX when replacing)