Before You Call for Service

Problem Solution Guide

ProblemMay Be Caused ByWhat to Do

Nothing works.

Cooktop not connected to elec-

Check to make sure power cord is con-

 

trical power.

nected to electrical outlet.

 

Power to electrical outlet is off.

Turn on power at circuit breaker or fuse

 

 

box. Check for tripped breaker or blown

 

 

fuse.

 

Power outage.

Contact power company.

Igniters do not spark.

Power not supplied to unit.

See Nothing Works above.

 

Wet or dirty igniter(s).

Clean and dry igniter(s) and burner

 

 

assemblies according to Care and Clean-

 

 

ing section.

 

 

 

No flame.

Igniter not working (no clicking

See Igniters do not spark above.

 

sound).

 

 

 

 

 

Wet or dirty igniter(s).

Clean and dry according to Care and

 

 

Cleaning section.

 

 

 

 

Gas is turned off.

Make sure the gas supply valve is in the

 

 

on position.

 

 

 

 

Gas supply interrupted.

Contact gas company.

 

 

 

Burner goes out at low set-

Low gas pressure.

Contact gas company to have pressure

ting.

 

tested.

 

 

 

Flame is distorted, yellow or

Burner parts are dirty or

Clean and dry according to Care and

very large.

clogged.

Cleaning section.

 

Burner parts are not properly

Make sure burner is assembled according

 

positioned.

to the Setting Up Your Cooktop sec-

 

 

tion.

 

Cooktop set up to use a differ-

Have a qualified service technician check

 

ent type of gas (Natural or LP)

to make sure that the cooktop is set up

 

or set up for different altitude.

for the type of gas and the correct alti-

 

 

tude.

 

Gas regulator is not installed or

Have a qualified service technician check

 

faulty.

the gas regulator.

 

 

 

Igniters continue to spark

Burner is cold.

Igniters may continue to spark for up to

(click) after flame ignites.

 

60 seconds when burner is cold and set

 

 

to low. See Operating Your Cooktop

 

 

section for more information on how to

 

 

minimize.

 

 

 

 

Flame distorted by air draft.

Minimize any air drafts around the cook-

 

 

top. Close nearby windows.

 

 

 

 

Wet or dirty igniter(s).

Clean and dry according to Care and

 

 

Cleaning section.

 

 

 

 

Burner parts wet or dirty.

Clean and dry according to Care and

 

 

Cleaning section.

 

 

 

 

Burner parts not properly posi-

Make sure burner is assembled according

 

tioned.

to the Setting Up Your Cooktop sec-

 

 

tion.

 

 

 

 

Power supply polarity is

Have a licensed electrician check the

 

reversed.

polarity of electrical outlet.

 

 

 

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