Before You Call for Service
Problem Solution Guide
| Problem | May Be Caused By | What to Do |
Nothing works. | Cooktop not connected to elec- | Check to make sure power cord is con- |
| trical power. | nected to electrical outlet. |
| Power to electrical outlet is off. | Turn on power at circuit breaker or fuse |
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| box. Check for tripped breaker or blown |
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| fuse. |
| Power outage. | Contact power company. |
Igniters do not spark. | Power not supplied to unit. | See Nothing Works above. |
| Wet or dirty igniter(s). | Clean and dry igniter(s) and burner |
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| assemblies according to Care and Clean- |
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| ing section. |
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No flame. | Igniter not working (no clicking | See Igniters do not spark above. |
| sound). |
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| Wet or dirty igniter(s). | Clean and dry according to Care and |
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| Cleaning section. |
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| Gas is turned off. | Make sure the gas supply valve is in the |
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| on position. |
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| Gas supply interrupted. | Contact gas company. |
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Burner goes out at low set- | Low gas pressure. | Contact gas company to have pressure |
ting. |
| tested. |
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Flame is distorted, yellow or | Burner parts are dirty or | Clean and dry according to Care and |
very large. | clogged. | Cleaning section. |
| Burner parts are not properly | Make sure burner is assembled according |
| positioned. | to the Setting Up Your Cooktop sec- |
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| tion. |
| Cooktop set up to use a differ- | Have a qualified service technician check |
| ent type of gas (Natural or LP) | to make sure that the cooktop is set up |
| or set up for different altitude. | for the type of gas and the correct alti- |
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| tude. |
| Gas regulator is not installed or | Have a qualified service technician check |
| faulty. | the gas regulator. |
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Igniters continue to spark | Burner is cold. | Igniters may continue to spark for up to |
(click) after flame ignites. |
| 60 seconds when burner is cold and set |
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| to low. See Operating Your Cooktop |
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| section for more information on how to |
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| minimize. |
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| Flame distorted by air draft. | Minimize any air drafts around the cook- |
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| top. Close nearby windows. |
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| Wet or dirty igniter(s). | Clean and dry according to Care and |
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| Cleaning section. |
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| Burner parts wet or dirty. | Clean and dry according to Care and |
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| Cleaning section. |
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| Burner parts not properly posi- | Make sure burner is assembled according |
| tioned. | to the Setting Up Your Cooktop sec- |
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| tion. |
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| Power supply polarity is | Have a licensed electrician check the |
| reversed. | polarity of electrical outlet. |
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