Before You Call for Service
Problem Solution Guide
Problem | may be caused by | What to do |
Igniters do not spark. | Cooktop not connected to | Check to make sure power cord is connected to |
| electrical power. | electrical receptacle. |
| Power to electrical receptacle | Turn power on at junction box. Check for tripped |
| is off. | circuit breaker or blown fuse. |
| Wet or dirty igniter. | Clean according to Cleaning and Maintenance |
|
| section. |
| Power outage. | Contact power company. |
No flame. | Igniter not working (no clicking | See igniters do not spark above. |
| sound). |
|
| Wet or dirty igniter. | Clean according to Cleaning and Maintenance |
|
| section. |
| Gas is turned off. | Make sure the gas supply valve is in the on position. |
| Gas supply interrupted. | Contact gas company. |
Flame is distorted, yellow or | Burner ring or burner cap is | Clean according to Cleaning and Maintenance |
very large. | dirty or clogged. | section. |
| Burner ring or burner cap not | Make sure burner is assembled according to the |
| properly positioned. | Setting Up Your Cooktop section. |
| Cooktop set up to use a | Have a qualified service technician check to make |
| different type of gas (Natural | sure that the cooktop is set up for the type of gas and |
| or LP) or set up for different | the correct altitude. |
| altitude. |
|
| Gas regulator is not installed or | Have a qualified service technician check the gas |
| faulty. | regulator. |
Igniter continues to spark | Burner is cold. | Burners may continue to spark for up to 60 seconds |
(click) after flame ignites. |
| when cold and set to low. See Operating the |
|
| Cooktop section for more information on how to |
|
| minimize. |
| Flame distorted by air draft. | Minimize any air drafts around the cooktop. Close |
|
| nearby windows. |
| Wet or dirty igniter. | Clean according to Cleaning and Maintenance |
|
| section. |
| Burner ring or burner cap is | Clean according to Cleaning and Maintenance |
| dirty. | section. |
| Burner ring or burner cap not | Make sure burner is assembled according to the |
| properly positioned. | Setting Up Your Cooktop section. |
Flame goes out at low | Air intake holes obstructed. | Check to make sure air holes above knobs are not |
setting. |
| blocked. |
| Low gas pressure. | Contact gas company. |
|
|
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