Before You Call for Service

Problem Solution Guide

Problem

may be caused by

What to do

Igniters do not spark.

Cooktop not connected to

Check to make sure power cord is connected to

 

electrical power.

electrical receptacle.

 

Power to electrical receptacle

Turn power on at junction box. Check for tripped

 

is off.

circuit breaker or blown fuse.

 

Wet or dirty igniter.

Clean according to Cleaning and Maintenance

 

 

section.

 

Power outage.

Contact power company.

No flame.

Igniter not working (no clicking

See igniters do not spark above.

 

sound).

 

 

Wet or dirty igniter.

Clean according to Cleaning and Maintenance

 

 

section.

 

Gas is turned off.

Make sure the gas supply valve is in the on position.

 

Gas supply interrupted.

Contact gas company.

Flame is distorted, yellow or

Burner ring or burner cap is

Clean according to Cleaning and Maintenance

very large.

dirty or clogged.

section.

 

Burner ring or burner cap not

Make sure burner is assembled according to the

 

properly positioned.

Setting Up Your Cooktop section.

 

Cooktop set up to use a

Have a qualified service technician check to make

 

different type of gas (Natural

sure that the cooktop is set up for the type of gas and

 

or LP) or set up for different

the correct altitude.

 

altitude.

 

 

Gas regulator is not installed or

Have a qualified service technician check the gas

 

faulty.

regulator.

Igniter continues to spark

Burner is cold.

Burners may continue to spark for up to 60 seconds

(click) after flame ignites.

 

when cold and set to low. See Operating the

 

 

Cooktop section for more information on how to

 

 

minimize.

 

Flame distorted by air draft.

Minimize any air drafts around the cooktop. Close

 

 

nearby windows.

 

Wet or dirty igniter.

Clean according to Cleaning and Maintenance

 

 

section.

 

Burner ring or burner cap is

Clean according to Cleaning and Maintenance

 

dirty.

section.

 

Burner ring or burner cap not

Make sure burner is assembled according to the

 

properly positioned.

Setting Up Your Cooktop section.

Flame goes out at low

Air intake holes obstructed.

Check to make sure air holes above knobs are not

setting.

 

blocked.

 

Low gas pressure.

Contact gas company.

 

 

 

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