TROUBLESHOOTING
Occasionally, a problem is minor and a service call may not be necessary- use this troubleshooting guide for a possible solution. If the unit continues to operate improperly, call an authorized service depot or Danby’s Toll Free Number
PROBLEM | POSSIBLE CAUSE | SOLUTION | |
| • No power to unit. | • Check connection of power cord to power | |
| source. | ||
1) Unit does not work | • Power cord unplugged. | ||
• Plug in unit. | |||
| • Wrong voltage being used. | ||
| • Use proper voltage. | ||
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| • Raise temperature settings. | |
| • Temperature set too cold. | • Close door securely. | |
| • Door is not closed. | • Ensure food is room temperature before | |
2) Unit runs continuously | • Hot food has been inserted. | inserting. | |
• Door open too long/too often. | • Reduce frequency and duration of door | ||
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| • Close proximity to heat source or direct | openings. | |
| sunlight. | • Do not place unit close to heat sources or | |
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| direct sunlight. | |
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| • Check connection of power cord. | |
| • No power to unit. | • Plug in unit. | |
| • Check settings, adjust if necessary. | ||
| • Power cord unplugged. | ||
| • Reduce frequency and duration of door | ||
| • Temperature control too warm. | ||
| openings. | ||
| • Door open too long/too often. | ||
3) Internal temperature not | • Ensure food is room temperature before | ||
• Hot food inserted. | |||
cold enough. | inserting. | ||
• Air flow obstruction. | |||
| • Allow room for air to circulate around the | ||
| • Wrong voltage being used. | ||
| unit. | ||
| • Close proximity to heat source or direct | ||
| • Use proper voltage. | ||
| sunlight. | • Do not place unit close to heat sources or | |
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| direct sunlight. | |
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| • Set the thermostat knob to OFF (0) position | |
| • The door does not seal well. | and leave the door open. Never use electric | |
| • The door is frequently opened or left too | devices for defrosting and do not scrape the | |
| long. | ice or frost layer with sharp objects After | |
4) Ice Formation on the | • The food stored in the refrigerator was | defrosting is complete, turn the knob to | |
Inner Rear Wall | warm; | desired position and close the refrigerator | |
| • The food or dish is touching the inner | door. | |
| back wall. | • Clean the gasket if it is contaminated, or | |
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| replace it if it is damaged. | |
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| • Clean the clogged pipe, for example with a | |
| • Water pipe is clogged. | plastic straw. | |
5) Water is leaking from the | defrost water drips over the channel. | • Manually defrost the increased ice layer. “Ice | |
refrigerator |
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| Formation on the Inner Wall” | ||
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| • Appliance not leveled. | • Always make sure that the appliance is | |
| • Appliance not installed on a firm solid | leveled and installed on a firm solid | |
| base/floor. | base/floor. | |
| • Appliance is touching a wall or kitchen | • The Appliance must not touch any wall or | |
6) Noise | units standing next to it. | other kitchen units. | |
• Accessories inside the appliance are | • Make sure the accessories inside the | ||
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| placed incorrectly. Bottles tins and other | appliance are correctly placed so they dont | |
| vessels may be touching each other | touch each other and cause rattling and/or | |
| causing rattling and/or vibrations. | vibrations. | |
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