TROUBLESHOOTING
Occasionally, a minor problem may arrise, and a service call may not be necessary- use this troubleshooting guide for a possible solution. If the unit continues to operate improperly, call an authorized service depot or the Toll Free Number below for assistance.
Tel:1-866-726-1150
PROBLEM | POSSIBLE CAUSE | SOLUTION |
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1) Does not work. | • No power to unit. | • Check connection of |
| • Power cord is unplugged. | power cord to power source. |
| • Wrong voltage is being | • Plug in unit. |
| used. | • Use proper voltage. |
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2) Freezer runs | • Temperature set too warm. | • Lower temperature |
continuously. | • Lid is not closed. | control. |
| • Hot food inserted. | • Close lid securely. |
| • Lid opened too long or too | • Be sure food is at room |
| often. | temperature before inserting. |
| • Close proximity to heat | • Minimize lid openings/ |
| source or direct sunlight. | duration. |
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| • Do not place unit close to |
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| heat sources or direct |
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| sunlight. |
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3) Internal temperature | • No power to unit. | • Check connection of |
not cold enough. | • Power cord is unplugged. | power cord to power source. |
| • Temperature control too | • Plug in unit. |
| low. | • Check setting and increase |
| • Lid is not closed. | as needed. |
| • Hot food inserted. | • Close lid securely. |
| • Lid opened too long or too | • Be sure that food is at |
| often. | room temperature. |
| • Air flow obstruction. | • Minimize lid openings/ |
| • Wrong voltage is being | duration. |
| used. | • Allow room for air to |
| • Close proximity to heat | circulate around unit. |
| source or direct sunlight. | • Use proper voltage. |
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| • Do not place unit close to |
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| heat sources or direct |
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| sunlight. |
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