12 System Information Guide
www.dell.com | support.euro.dell.com

Finding Information and Assistance

The following table lists the resources that Dell provides as support tools. Additional

resources may be shipped with your computer.

Contents Using the Resource
Drivers and Utilities CD
• Dell Diagnostics
• Drivers
• Utilities
• Computer and device
documentation
See the main menu on the Drivers and Utilities CD that
came with your computer. Use the drop-down menu to
make selections appropriate for your computer.
Documentation and drivers are already installed on your
computer when shipped from Dell. You can use this CD to
access documentation or reinstall drivers. You can also use
the CD to run diagnostic tools if you are unable to run the
diagnostics located on your hard drive.
For more information, see your online Tell Me How.
Service and Registration Labels
• Express Service Code and
Service Tag
• Product Key (also called the
Product ID or Certificate of
Authenticity [COA])
The Express Service Code and Service Tag are unique
identifiers for your Dell™ computer.
You will need the Product Key (or Product ID) number
to complete the operating system setup.
Operating System CD To reinstall your operating system, use the Operating
System CD that came with your computer.
NOTE: The Operating System CD may not include all
the latest drivers for your computer. If you reinstall your
operating system, use the Drivers and Utilities CD to
reinstall drivers for the devices shipped with your
computer. Alternatively, you can go to support.dell.com
to obtain the latest drivers.
For more information about installing your operating
system, see the Dell-installed Microsoft® Windows®
Setup Guide that came with your computer.
• How to use the Microsoft
Windows XP operating system
• Documentation for my computer
• Documentation for devices
(such as a modem)
1Click the Start button and click Help and Support.
2Type a word or phrase that describes your problem
and click the arrow icon.
3Click the topic that describes your problem.
4Follow the instructions shown on the screen.