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Solving Problems
Dell™2007FPFlatPanelMonitor
Monitor Specific Troubleshooting
Common Problems
Video Problems
Product Specific Problems
Universal Serial Bus (USB) Specific Problems
Dell™Soundbar(Optional)Troubleshooting

Monitor Specific Troubleshooting

Self-Test Feature Check

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue
connector) cables from the back of computer.
3. Turn on the monitor.
4. This box also appears during normal system operation if the video cable becomes disconnected or damaged.
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system, because your monitor is
functioning properly.

Common Problems

The following table contains general information about common monitor problems you might encounter.
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs shown below will continuously
scroll through the screen.
or
NOTE: Self test feature check is not available for S-VideoandCompositevideomodes.
COMMON
SYMPTOMS
WHAT YOU
EXPERIENCE
POSSIBLE SOLUTIONS
No Video/ Power LED
off
No picture
lCheck connection integrity at both ends of the video cable
lElectric outlet verification
lEnsure power button depressed fully
No Video/ Power LED
on
No picture or no
brightness
lIncrease brightness & contrast controls via OSD
lPerform monitor self-test feature check
lCheck for bent or broken pins
Poor Focus
Picture is fuzzy,
blurry or
ghosting
lAuto Adjust via OSD
lAdjust Phase and Pixel Clock controls via OSD
lEliminate video extension cables
lPerform monitor reset
lLower video resolution or increase font size
Shaky/Jittery Video
Wavy picture or
fine movement
lAuto Adjust via OSD
lAdjust Phase and Pixel Clock controls via OSD
lPerform monitor reset
lCheck environmental factors
lRelocate and test in another room