Product Specific Problems
Universal Serial Bus (USB) Specific Problems
Dell™Soundbar(Optional)Troubleshooting
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
Screen image is too small
Image is centered on screen, but does not fill entire
viewing area
lPerform monitor reset on "Factory Reset"
Cannot adjust the monitor with
the buttons on the front panel
OSD does not appear on the screen
lTurn the monitor off and unplug the power
cord and then plug back and power on
The monitor will not go into
power saving mode.
No picture, the LED light is green. When press "+",
"-" or "Menu" key, the message " No S-Video input
signal " or " No Composite input signal " will
appear.
lMove mouse or hit any key on the
keyboardonthecomputeroractivate
videoplayer,thenaccesstheOSDtoset
Audio to " off " state.
No Input Signal when user
controls pressed
No picture, the LED light is green. When press "+",
"-" or "Menu" key, the message " No S-Video input
signal " or " No Composite input signal " will
appear.
lCheck the signal source Make sure the
Computer is not in power saving by moving
mouse or pressing any key on the
keyboard.
lCheck to make sure Video Source to S-
Video, Composite or Component is
powered and playing video media.
lCheck whether the signal cable is plugged
inandseatedproperly.Re-plug the signal
cable if necessary.
lRe-boot the computer or video player.
The monitor will not fill the entire
screen.
The picture can't fill the height or width of the
screen.
lDue to the non-standard formats of DVDs,
the monitor may not show the full screen
pictures.
NOTE: When choosing DVI-D mode, Auto Adjust function is not available.
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
USB interface is not working
USB peripherals are not working
lCheck that your monitor is powered ON.
lReconnecttheupstreamcabletoyourcomputer.
lReconnecttheUSBperipherals(downstreamconnector).
lSwitch off and then turn on the monitor again.
lReboot the computer.
High Speed USB 2.0 interface is
slow.
High Speed USB 2.0 peripherals working slowly or
not at all.
lCheck that your computer is USB 2.0 capable.
lVerify USB 2.0 source on your computer.
lReconnecttheupstreamcabletoyourcomputer.
lReconnecttheUSBperipherals(downstreamconnector).
lReboot the computer.
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
No power to Soundbar - the
power indicator is off.
(built-in DC power supply. i.e.
2007FP )
lTurn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the
power indicator (green LED) on the front of the Soundbar is illuminated.
lConfirm that the power cable from the Soundbar is plugged into the monitor.
lConfirm that the monitor has power.
lIf the monitor has no power, see Monitor Specific Troubleshooting for monitor common
problem.
Soundbar has power - power
indicator is on.
lPlug the audio line-in cable into the computer's audio out jack.
lSet all Windows volume controls to their maximum.
lPlay some audio content on the computer (i.e. audio CD, or MP3).
lTurn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
lClean and reseat the audio line-in plug.
lTest the Soundbar using another audio source (i.e. portable CD player).
Computer's sound card is used
as the audio source.
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-in plug is completely inserted into the jack of the sound card.
lSet all Windows volume controls to their midpoints.
lDecrease the volume of the audio application.