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Missing Pixels | LCD screen has | • | Cycle power |
| spots | • | Pixel that is permanently off is a natural defect that can occur in LCD technology. |
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LCD screen has | • | Cycle power | |
| bright spots | • | Pixel that is permanently off is a natural defect that can occur in LCD technology. |
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Brightness Problems | Picture too dim or | • | Reset the monitor to Factory Settings. |
| too bright | • | Auto Adjust via OSD. |
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| • | Adjust brightness & contrast controls via OSD. |
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Geometric Distortion | Screen not | • | Reset the monitor to Factory Settings. |
| centered correctly | • | Auto Adjust via OSD. |
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| • | Adjust brightness & contrast controls via OSD. |
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| NOTE: When using '2: | |
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Horizontal/Vertical Lines | Screen has one or | • | Reset the monitor to Factory Settings. |
| more lines | • | Perform Auto Adjust via OSD. |
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| • | Adjust Phase and Pixel Clock controls via OSD. |
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| • | Perform monitor |
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| • | Check for bent or broken pins in the video cable connector. |
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| NOTE: When using '2: | |
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Synchronization Problems | Screen is | • | Reset the monitor to Factory Settings. |
| scrambled or | • | Perform Auto Adjust via OSD. |
| appears torn | • | Adjust Phase and Pixel Clock controls via OSD. |
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| • | Perform monitor |
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| • | Check for bent or broken pins in the video cable connector. |
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| • | Restart the computer in the safe mode. |
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Safety Related Issues | Visible signs of | • | Do not perform any troubleshooting steps. |
| smoke or sparks | • | Contact Dell immediately. |
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Intermittent Problems | Monitor | • | Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. |
| malfunctions on & | • | Reset the monitor to Factory Settings. |
| off | • | Perform monitor |
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Missing Color | Picture missing | • | Perform monitor |
| color | • | Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. |
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| • | Check for bent or broken pins in the video cable connector. |
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Wrong Color | Picture color not | • | Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending to the |
| good |
| application. |
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| • | Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the |
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| Color Management is turned off. |
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| • | Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD. |
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Image retention from a | Faint shadow from | • | Use the Power Management feature to turn off the monitor at all times when it is not in use (for more |
static image left on the | the static image |
| information, see Power Management Modes). |
monitor for a long period | displayed appears | • | Alternatively, use a dynamically changing screensaver. |
of time | on the screen |
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