Missing Pixels

LCD screen has

Cycle power on-off.

 

spots

Pixel that is permanently off is a natural defect that can occur in LCD technology.

 

 

 

 

Stuck-on Pixels

LCD screen has

Cycle power on-off.

 

bright spots

Pixel that is permanently off is a natural defect that can occur in LCD technology.

 

 

 

 

Brightness Problems

Picture too dim or

Reset the monitor to Factory Settings.

 

too bright

Auto Adjust via OSD.

 

 

Adjust brightness & contrast controls via OSD.

 

 

 

 

Geometric Distortion

Screen not

Reset the monitor to Factory Settings.

 

centered correctly

Auto Adjust via OSD.

 

 

Adjust brightness & contrast controls via OSD.

 

 

NOTE: When using '2: DVI-D', the positioning adjustments are not available.

 

 

 

 

Horizontal/Vertical Lines

Screen has one or

Reset the monitor to Factory Settings.

 

more lines

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check and determine if these lines are also in self-test mode.

 

 

Check for bent or broken pins in the video cable connector.

 

 

NOTE: When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available.

 

 

 

 

Synchronization Problems

Screen is

Reset the monitor to Factory Settings.

 

scrambled or

Perform Auto Adjust via OSD.

 

appears torn

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Restart the computer in the safe mode.

 

 

 

 

Safety Related Issues

Visible signs of

Do not perform any troubleshooting steps.

 

smoke or sparks

Contact Dell immediately.

 

 

 

 

Intermittent Problems

Monitor

Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.

 

malfunctions on &

Reset the monitor to Factory Settings.

 

off

Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.

 

 

 

 

Missing Color

Picture missing

Perform monitor self-test feature check.

 

color

Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.

 

 

Check for bent or broken pins in the video cable connector.

 

 

 

 

Wrong Color

Picture color not

Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending to the

 

good

 

application.

 

 

Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the

 

 

 

Color Management is turned off.

 

 

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.

 

 

 

 

Image retention from a

Faint shadow from

Use the Power Management feature to turn off the monitor at all times when it is not in use (for more

static image left on the

the static image

 

information, see Power Management Modes).

monitor for a long period

displayed appears

Alternatively, use a dynamically changing screensaver.

of time

on the screen

 

 

 

 

 

 

Page 25
Image 25
Dell 2009W appendix Information, see Power Management Modes