NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable.
Clean the drive — Use a commercially available cleaning kit.
CD drive problems
HINT:
Adjust the Windows volume control — Click the speaker icon in the
•Ensure that the volume is turned up by clicking the slidebar and dragging it up.
•Ensure that the sound is not muted by clicking any boxes that are checked.
Test the drive with another CD — Insert another CD to eliminate the possibility that the original CD is defective.
Check the speakers and subwoofer — See "Sound and Speaker Problems."
Ensure that Windows recognizes the drive — Click the Start button and click My Computer. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Clean the disc — See the Tell Me How help file for instructions on cleaning your CDs. To access help files, see "Finding Help Information."
Problems writing to a CD-RW drive
Close other programs — The
Turn off Standby mode in Windows before writing to a
DVD drive problems
HINT: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Test the drive with another DVD — Insert another DVD to eliminate the possibility that the original DVD is defective.
Ensure that Windows recognizes the drive — Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Clean the disc — See the Tell Me How help file for instructions on cleaning your DVDs. To access help files, see "Finding Help Information." Check for interrupt request conflicts — See "Resolving Software and Hardware Incompatibilities."
Hard drive problems
Run Check Disk —
1.Click the Start button and click My Computer.
2.
3.Click the Tools tab.
4.Under Error-checking, click Check Now.
5.Click Start.
E-Mail, Modem, and Internet Problems
HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
Check the telephone line connection — Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a
Check the telephone jack — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
Connect the modem directly to the telephone wall jack — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack.
Use a different telephone line — If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
Run the Modem Helper diagnostics — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)
Verify that the modem is communicating with Windows® —
1.Click the Start button, and then click Control Panel.
2.Click Printers and Other Hardware.
3.Click Phone and Modem Options.
4.Click the Modems tab.
5.Click the COM port for your modem.
6.Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.
