USB Problems Troubleshooting Your Soundbar
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available.
Unable to view Brightness OSD
while adjusting brightness of the
monitor
Monitor brightness changes
however no OSD appears
lIf you are using a Microsoft®Windows®operation system, install application tool
provided in the CD. See installing the Utility Tool (Microsoft®Windows®Operation
System) for more information.
Cannot adjust the monitor with
the buttons on the front panel
No change in monitor
brightness settings
lTurn the monitor off and unplug the power cord. Then plug the power cord back
and turn the power on.
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
USB port is not working
USB peripherals are not working
lCheck that your monitor is powered ON.
lReconnecttheupstreamcabletoyourcomputer.
lReconnecttheUSBperipheralstodownstream
connector.
lTurn off and then turn on the monitor again.
High Speed USB 2.0 interface is
slow.
High Speed USB 2.0 peripherals working slowly or not
at all.
lCheck that your computer is USB 2.0 compatible.
lVerify USB 2.0 source on your computer.
lReconnecttheupstreamcabletoyourcomputer.
lReconnecttheUSB peripherals to downstream
connector.
COMMON
SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
No Sound
No power to Soundbar - the
power indicator is off.
(built-in DC power supply. i.e.
3007WFP-HC )
lTurn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the
power indicator (green LED) on the front of the Soundbar is illuminated.
lConfirm that the power cable from the Soundbar is plugged into the monitor.
lConfirm that the monitor has power.
No Sound
Soundbar has power - power
indicator is on.
lPlug the audio line-in cable into the computer's audio out jack.
lSet all Windows volume controls to their maximum.
lPlay some audio content on the computer (i.e. audio CD, or MP3).
lTurn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
lClean and reseat the audio line-in plug.
lTest the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Computer's sound card is used
as the audio source.
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-in plug is completely inserted into the jack of the sound card.
lSet all Windows volume controls to their midpoints.
lDecrease the volume of the audio application.
lTurn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
lClean and reseat the audio line-in plug.
lTroubleshoot the computer's sound card.
lTest the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound
Other audio source is used.
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-in plug is completely inserted into the jack of the audio source.
lDecrease the volume of the audio source.
lTurn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
lClean and reseat the audio line-in plug.
Unbalanced Sound
Output
Sound from only one side of
Soundbar
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-in plug is completely inserted into the jack of the sound card or
audio source.
lSet all Windows audio balance controls (L-R) to their midpoints.
lClean and reseat the audio line-in plug.
lTroubleshoot the computer's sound card.
lTest the Soundbar using another audio source (i.e. portable CD player).
Low Volume
Volume is too low.
lClear any obstructions between the Soundbar and the user.
lTurn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
lSet all Windows volume controls to their maximum.
lIncrease the volume of the audio application.
lTest the Soundbar using another audio source (i.e. portable CD player).