INTR2 Error | POST. | be replaced. |
|
|
|
| |
|
|
|
|
Invalid Boot | The operating system | Enter the system setup program (see |
|
Diskette | cannot be located on drive | Entering System Setup)and confirm that |
|
| A or drive C. | drive A or drive C is properly identified. |
|
Keyboard Error | The BIOS has detected a | Ensure that nothing is resting on the |
|
| stuck key. | keyboard; if a key appears to be stuck, |
|
|
| carefully pry it up. If the problem persists, |
|
|
| you may need to replace the keyboard. |
|
|
|
|
|
KB/Interface | An error occurred with the | Ensure that nothing is resting on the |
|
Error | keyboard connector. | keyboard; if a key appears to be stuck, |
|
|
| carefully pry it up. If the problem persists, |
|
|
| you may need to replace the keyboard. |
|
|
|
|
|
No ROM Basic | The operating system | Enter the system setup program (see |
|
| cannot be located on drive | Entering System Setup) and confirm that |
|
| A or drive C. | drive A or drive C is properly identified. |
|
|
|
|
|
|
|
|
|
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
1.Turn on (or restart) your computer.
2.When the DELL™ logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer (see "Turning Off Your Computer" on page 7) and try again.
3.When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.
4.When the Dell Diagnostics Main Menu appears, select the test you want to run.
Dell Diagnostics Main Menu
1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
Option | Function |
|
|
Express Test | Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to |
| increase the possibility of tracing the problem quickly. |
|
|
Extended | Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically. |
Test |
|
|
|
Custom Test | Tests a specific device. You can customize the tests you want to run. |
|
|
Symptom | Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having. |
Tree |
|
|
|
2.If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.
3.If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Tab | Function |
|
|
Results | Displays the results of the test and any error conditions encountered. |
|
|
Errors | Displays error conditions encountered, error codes, and the problem description. |
|
|
Help | Describes the test and may indicate requirements for running the test. |
|
|
Configuration | Displays your hardware configuration for the selected device. |
| The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays |
| the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on |
| your computer or all devices attached to your computer. |
|
|
Parameters | Allows you to customize the test by changing the test settings. |
|
|
4. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
