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Dell 4690698 appendix Troubleshooting, Self-Test, Built-in Diagnostics, Dell E1912H monitor

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Troubleshooting

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Troubleshooting

Dell™ E1912H monitor

Self-Test

Built-in Diagnostics

Common Problems

Product Specific Problems

Soundbar Problems

WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions.

Self-Test

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1.Turn off both your computer and the monitor.

2.Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue connector) cables from the back of computer.

3.Turn on the monitor.

The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

4.This box also appears during normal system operation, if the video cable becomes disconnected or damaged. The monitor will enter Power Save Mode after 5 minutes if left at this state.

5.Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.

NOTE: Self-test feature check is not available for S-Video, Composite, and Component video modes.

Built-in Diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.

NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.

To run the built-in diagnostics:

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Dell 4690698 appendix Troubleshooting, Self-Test Built-in Diagnostics Common Problems, Dell E1912H monitor

Contents

Troubleshooting Appendix About Your Monitor Setting Up the Monitor Operating the MonitorDell E1912H Monitor Users Guide Notes, Cautions, WarningsBack to Contents Page Package ContentsPackage Contents Product Features Identifying Parts and Controls Monitor Specifications Plug and Play CapabilityIdentifying Parts and Controls Product FeaturesFront View Drivers and Documentation media Quick Setup GuideSide View Back ViewBottom View LabelPower Management Modes Monitor Specifications15-pin D-Sub connector Power IndicatorResolution Specifications Flat Panel SpecificationsElectrical Specifications Model numberPhysical Characteristics Preset Display ModesEnvironmental Characteristics Display ModePlug and Play Capability Maintenance GuidelinesLCD Monitor Quality & Pixel Policy Caring for Your MonitorSafety Instructions WARNING Safety InstructionsAppendix FCC Notices U.S. Only and Other Regulatory InformationBack to Contents Page Help on PowerNap InstallationInstall Entech API InstallDell E1912H monitor Setting Up Your MonitorBack to Contents Page Back to Contents PageIf you have a non Dell desktop, portable computer, or graphics card 2. Click Change Display Settings 3. Click Advanced SettingsSetting Up Your Monitor Back to Contents PageUsing the Front Panel Controls Power On the MonitorUsing the Front Panel Controls Using the On-Screen Display OSD Menu PowerNap Software Setting the Maximum ResolutionAccessing the Menu System Using the On-Screen Display OSD MenuFront panel Key Up BMenu and Submenus IconEnergy Use BRIGHTNESS/CONTRASTAUTO ADJUST COLOR SETTINGS Input Color Format Preset Modes Horizontal Position Vertical Position Sharpness Pixel Clock Reset Color Settings DISPLAY SETTINGS Aspect RatioMenu Transparency Menu Timer Menu Lock DDC/CI LCD Conditioning Phase Reset Display Settings OTHER SETTINGS LanguageSelect this option allows you to set two shortcut keys Factory Reset PERSONALIZE Shortcut Key Shortcut KeyResets all OSD settings to the factory preset values OSD Messages Reset PersonalizationPowerNap Software Using the Dell Soundbar Setting the Maximum ResolutionUsing the Tilt 2. Click Change Display SettingsBack to Contents Page With the stand assembly, you can tilt the monitor for the most comfortable viewing angleSetting Up Your Monitor Setting the display resolution to 1366 x 768 MaximumBack to Contents Page 2. Click Change Display SettingsDell E1912H monitor Users Guide Setting the display resolution to 1366 x 768 MaximumInformation in this document is subject to change without notice 2011 Dell Inc. All rights reservedConnecting Your Monitor Setting Up the MonitorAttaching the Stand Connecting Your Monitor Removing the Stand Attaching the StandAttaching the Dell Soundbar Connecting the Blue VGA CableRemoving the Monitor Stand 2. Slide the Soundbar to the left until it snaps into place Back to Contents PageBuilt-in Diagnostics TroubleshootingSelf-Test Built-in Diagnostics Common Problems Product Specific Problems Soundbar ProblemsCommon Symptoms Common ProblemsPossible Solutions What You ExperienceDell Soundbar Problems Product Specific ProblemsSpecific Symptoms Possible SolutionsBack to Contents Page