Dell 4690698 appendix Product Specific Problems, Dell Soundbar Problems, Specific Symptoms

		•	Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
			Settings OSD if the Color Management is turned off.
		•	Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Image retention from a static	Faint shadow from the static	•	Use the Power Management feature to turn off the monitor at all times when not in use
image left on the monitor for a	image displayed appears on		(for more information, see Power Management Modes).
long period of time	the screen	•	Alternatively, use a dynamically changing screensaver.

Product Specific Problems

Specific Symptoms	What You Experience		Possible Solutions
Screen image is too small	Image is centered on screen,	•	Reset the monitor to Factory Settings.
	but does not fill entire viewing
	area
Cannot adjust the monitor with	OSD does not appear on the	•	Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
the buttons on the front panel	screen		Check if the OSD menu is locked. If yes, press and hold	key for 10 seconds to
		•
			unlock. See Menu Lock.
No Input Signal when user	No picture, the LED light is	•	Check the signal source. Ensure the computer is not in the power saving mode by
controls are pressed	blue. When you press "up",		moving the mouse or pressing any key on the keyboard.
	"down" or "Menu" key, the	•	Check whether the signal cable is plugged in properly. Re-plug the signal cable if
	message " No input signal" will		necessary.
	appear.	•	Reset the computer or video player.
The picture does not fill the	The picture cannot fill the	•	Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
entire screen	height or width of the screen		screen.
		•	Run the built-in diagnostics.

Dell™ Soundbar Problems

Common Symptoms	What You Experience		Possible Solutions
No sound for system where	No power to Soundbar - the	•	Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the Soundbar draws power	power indicator is off		the power indicator (green LED) on the front of the Soundbar is illuminated.
from an AC adapter		•	Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound	Soundbar has power - power	•	Plug the audio line-in cable into the computer's audio out jack.
	indicator is on	•	Set all volume controls to their maximum and ensure that the mute option is not
			enabled.
		•	Play some audio content on the computer (example, audio CD, or MP3).
		•	Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
		•	Clean and reseat the audio line-in plug.
		•	Test the Soundbar using another audio source (For example: portable CD player, MP3
			player).
Distorted Sound	Computer's sound card is used	•	Clear any obstructions between the Soundbar and the user.
	as the audio source	•	Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
		•	Set all Windows volume controls to their midpoints.
		•	Decrease the volume of the audio application.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
			setting.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (For example: portable CD player, MP3
			player).
		•	Avoid using an audio cable extension or audio jack converter.
Distorted Sound	Other audio source is used	•	Clear any obstructions between the Soundbar and the user.
		•	Confirm that the audio line-in plug is completely inserted into the jack of the audio
			source.
		•	Decrease the volume of the audio source.
		•	Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
			setting.
		•	Clean and reseat the audio line-in plug.
Unbalanced Sound Output	Sound from only one side of	•	Clear any obstructions between the Soundbar and the user.
	Soundbar	•	Confirm that the audio line-in plug is completely inserted into the jack of the sound card
			or audio source.
		•	Set all Windows audio balance controls (L-R) to their midpoints.
		•	Clean and reseat the audio line-in plug.
		•	Troubleshoot the computer's sound card.
		•	Test the Soundbar using another audio source (For example: portable CD player, MP3
			player).
Low Volume	Volume is too low	•	Clear any obstructions between the Soundbar and the user.
		•	Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
			setting.
		•	Set all Windows volume controls to their maximum.
		•	Increase the volume of the audio application.
		•	Test the Soundbar using another audio source (For example: portable CD player, MP3
			player)