Contents 7
If you have problems with a hard drive . . . . . . . . . . . . . 85
PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . 85
General Program Problems . . . . . . . . . . . . . . . . . . . . . 85
A program crashes . . . . . . . . . . . . . . . . . . . . . . . 86
A program stops responding. . . . . . . . . . . . . . . . . . . 86
Error messages appear . . . . . . . . . . . . . . . . . . . . . 86
Resolving Other Technical Problems . . . . . . . . . . . . . . . . 86
If Your Computer Gets Wet. . . . . . . . . . . . . . . . . . . . . 87
If You Drop or Damage Your Computer . . . . . . . . . . . . . . 88
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
What Is a Driver? . . . . . . . . . . . . . . . . . . . . . . . . 88
Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . 89
Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . 89
Manually Reinstalling Drivers for Windows XP . . . . . . . . . 91
Resolving Software and Hardware Incompatibilities . . . . . . . 92
Using System Restore . . . . . . . . . . . . . . . . . . . . . . . 92
Creating a Restore Point . . . . . . . . . . . . . . . . . . . . 93
Restoring the Computer to an Earlier Operating State. . . . . . 93
Undoing the Last System Restore . . . . . . . . . . . . . . . . 94
Reinstalling Microsoft® Windows® XP. . . . . . . . . . . . . . . 94
Before You Reinstall . . . . . . . . . . . . . . . . . . . . . . 94
Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . . 95
8Adding and Replacing Parts
Before You Add or Replace Parts. . . . . . . . . . . . . . . . . 100
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Modem and Mini PCI Card . . . . . . . . . . . . . . . . . . . . 102
Adding a Modem . . . . . . . . . . . . . . . . . . . . . . . 103