Troubleshooting 45
Troubleshooting

Wakeup on LAN

If Wakeup on LAN does not function on a client computer system, perform
the following checks:
• Use either Dell™ OpenManage™ IT Assistant or system setup on the
client system to verify that Wakeup on LAN is enabled. See your Dell
system documentation for detailed information.
• Ensure that the correct Network Interface Card (NIC) driver is installed.
Updated drivers are available on the Dell support website at
support.dell.com
.
• Perform the following steps:
1
In
Device Manager
, double-click the NIC to open the
NIC properties
window.
2
Click
Configure
.
3
On the
Advanced
tab, set the
Wake -up
property to
Magic Packet.

Remote Connection to WMI and Remote

BIOS Update

If Common Information Model (CIM) information for a remote client
computer system is not available to the management application, or if remote
BIOS update, which uses Distributed Component Object Model (DCOM),
fails, Access Denied and/or Win32:RPC server is unavailable
error messages may be displayed. If you encounter these error messages,
perform the following troubleshooting steps:
• To verify that the client system is connected to the network, at the
command prompt on the server, type:
ping

<Host Name or IP Address>

and press <Enter>.