56 Solving Problems
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If you hear an unfamiliar scraping or grinding sound
Hard drive problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON —A hot hard drive may prevent the
operating system from starting. Try allowing the computer to return to room temperature before turning
it on.
RUN CHECK DISK —
1
Click the
Start
button and click
My Computer
.
2
Right-click
Local Disk C:
.
3
Click
Properties
.
4
Click the
Tools
tab.
5
Under
Error-checking
, click
Check Now
.
6
Click
Scan for and attempt recovery of bad sectors
.
7
Click
Start
.
CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS —If you cannot open your
e-mail attachments:
1
In Outlook Express, click
Tools
, click
Options
, and then click
Security
.
2
Click
Do not allow attachments
to remove the checkmark.