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Using Support Tools
NOTE: If you see a message stating that no
diagnostic utility partition has been found,
run the Dell Diagnostics from the
Drivers and Utilities disc.
If PSA is invoked:The PSA will start running the tests.a.
If the PSA completes successfully, the b.
following message is displayed: “No
problems have been found with
this system so far. Do you
want to run the remaining
memory tests? This will take
about 30 minutes or more.
Do you want to continue?
(Recommended).”
If you are experiencing memory issues c.
press <y>, otherwise press <n>. The
following message is displayed:
“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”
Press any key to go to the d. Choose An
Option window.
If PSA is not invoked:Press any key to start the Dell Diagnostics from
the diagnostics utility partition on your hard
drive and go to the Choose An Option window.
Select the test you want to run.4.
If you encounter a problem during a test, 5.
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 55).
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
When the tests complete, close the test 6.
screen to return to the Choose An Option
window.
To exit the Dell Diagnostics and restart the 7.
computer, click Exit.