Workaround/ Log on to the Windows session as an administrator. Open a command window,
Solutionnavigate to c:\windows\system32\sysprep and execute the command sysprep.exe/ generalize/oobe/reboot. Select:
•English as the language
•United States as the country/region
•US as the keyboard layout
NOTE: It is strongly recommended that you change the host name by using the AppAssure Appliance Configuration Wizard. If the AppAssure Appliance Configuration Wizard has completed, manually change the computer name to the previous name.
OpenManage Server Administrator issues
Description | Due to the complex interactions between the various subsystems in the DL4000 |
| appliance, OpenManage Server Administrator may not always function properly. |
Workaround/ | Restarting the DSM SM Data Manager service remedies the issue. |
Solution |
|
OpenManage Server Administrator fails to install properly
Description | In rare instances when using the Recovery and Update Utility, OpenManage Server |
| Administrator may not install properly. |
Workaround/ | Manually delete OpenManage by clicking Start → Control Panel → Uninstall a |
Solution | program → Dell OpenManage Systems Management Software, and then manually |
| reinstall the software. |
OpenManage Server Administrator fails to update status
Description | OpenManage Server Administrator sometimes fails to update the status, and the |
| OpenManage Server Administrator status does not match the status displayed on |
| the Appliance tab Overall Status screen. |
Workaround/ | Navigate to Server Manager → Tools → Services, and then stop and restart the |
Solution | DSM SA Data Manager service. |
| NOTE: The Services window may direct you to restart other services. If the |
| issue remains after restarting the services, restart the appliance. |
Task failed with exception error
Description | The error message Task failed with exception with no further information |
| sometimes represents transient Windows events. |
Workaround/ | Retry the action. The action should complete without further Task failed with |
Solution | exception errors. |
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