Workaround/ | After the enclosure configuration is corrected, restart and complete all the steps in |
Solution | the AppAssure Appliance Configuration Wizard. |
Desktop shortcut for AppAssure not displayed for domain users
Description | For domain users without administrator privileges, the desktop shortcut for |
| AppAssure software is not displayed. |
Workaround/ | The AppAssure software desktop shortcut is displayed only for users with |
Solution | administrator privileges. Log on the appliance as a local admin or a user with |
| administrative privileges. |
Core console shortcut is not updated with hostname change
Description | After the hostname of the system (with AppAssure Core Console installed on it) is |
| changed, the AppAssure Core Console shortcut located under Start → AppAssure |
| → Core is not updated with the new hostname. |
Cause | This issue occurs if you close the AppAssure Console and delete the desktop |
| shortcut for the AppAssure Console after changing the hostname of the system |
| using AppAssure Appliance Configuration Wizard. |
Workaround/ | Do not delete the desktop shortcut for the AppAssure Core Console. |
Solution |
|
Error displayed when no NIC is selected for configuration
Description
Workaround/ Solution
An error is displayed when you configure the appliance without selecting any NIC.
While configuring the appliance, connect at least one ethernet port.
1.Close the displayed error message.
2.Restart the appliance.
3.Connect at least one ethernet port.
4.Start the AppAssure Appliance Configuration Wizard and select at least one NIC port for configuration.
Unable to close message
Description | If you try to close the AppAssure Appliance Configuration Wizard after an error in |
| storage provisioning, a message prompts you to wait. The appliance stops |
| responding and you cannot close the displayed message. |
Workaround/ | Use the system task manager to close the AppAssure Appliance Configuration |
Solution | Wizard. Restart the AppAssure Appliance Configuration Wizard and complete the |
| configuration. |
License key installation failure not displayed
Description | Appliance does not display a red X for Software License after license keys for |
| various components fail to install. |
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