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Product-Specific Problems
TroubleshootingtheDell™Soundbar(Optional)
lReset the monitor to Factory Settings.
lPerform monitor self-
test feature check to determine if the intermittent problem occurs in self
mode.
Missing Color
Picture lacks color
lPerform monitor self-test feature check.
l
Ensure that the video cable connecting the monitor to the computer is connected properly and is
secure.
lCheck for bent or broken pins in the video cable connector.
Wrong Color
Picture color is not good
l
Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending to the
application.
l
Try a different Color Preset Setting in Color Settings OSD. Adjust R/G/B value in Color Settings
OSD if the Color Management is turned off.
lChange the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Imageretentionfromastatic
imageleftonthemonitorfora
long period of time
Faint shadow from the static image
displayed appears on the screen
l
Use the Power Management feature to turn off the monitor at all times when not in use
information, see Power Management Modes).
lAlternatively, use a dynamically changing screensaver.
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
Screen image is too small
Image is centered on screen, but
does not fill entire viewing area
Cannot adjust the monitor with
the buttons on the front panel
OSD does not appear on the
screen
No Input Signal when user
controls pressed
No picture, the LED light is
amber. When the monitor button
is pressed, the message "No VGA
cable" will appear.
Check the signal source. Ensure that the computer is not in power saving by moving the mouse
plug the signal cable if
The monitor will not fill the entire
screen.
The picture does not fill the
height or width of the screen.
standard formats of DVDs, the monitor may not show the full screen pictures.
COMMON SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
No Sound
Soundbar has power - power
indicator is on.
lPlug the audio line-in cable into the computer's audio out jack.
lSet all Windows volume controls to their maximum.
lPlay some audio content on the computer (i.e., audio CD, or MP3).
l
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
lClean and reseat the audio line-in plug.
lTest the Soundbar using another audio source (i.e., portable CD player).
Distorted Sound
Computer's sound card is used
as the audio source.
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-
in plug is completely inserted into the jack of the sound card.
lSet all Windows volume controls to their midpoints.
lDecrease the volume of the audio application.
lTurn the Power/Volume knob on the Soundbar counter-
clockwise to a lower volume setting.
lClean and reseat the audio line-in plug.
lTroubleshoot the computer's sound card.
lTest the Soundbar using another audio source (i.e., portable CD player).
Distorted Sound
Other audio source is used.
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-
in plug is completely inserted into the jack of the audio source.
lDecrease the volume of the audio source.
lTurn the Power/Volume knob on the Soundbar counter-
clockwise to a lower volume setting.
lClean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-
in plug is completely inserted into the jack of the sound card or audio
source.
lSet all Windows audio balance controls (L-R) to their midpoints.
lClean and reseat the audio line-in plug.
lTroubleshoot the computer's sound card.
lTest the Soundbar using another audio source (i.e., portable CD player).
Low Volume
Volume is too low
lClear any obstructions between the Soundbar and the user.
l
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.