4
Contents
Using Support Tools. . . . . . . . . . . . . . . . . . .48
Dell Support Center. . . . . . . . . . . . . . . . . . . . 48
My Dell Downloads . . . . . . . . . . . . . . . . . . . .49
System Messages . . . . . . . . . . . . . . . . . . . . .50
Hardware Troubleshooter. . . . . . . . . . . . . . .51
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . .52
Restoring Your Operating System . . . . . . .56
System Restore . . . . . . . . . . . . . . . . . . . . . . .57
Dell DataSafe Local Backup. . . . . . . . . . . . .5 8
System Recovery Media. . . . . . . . . . . . . . . . 61
Dell Factory Image Restore . . . . . . . . . . . . .62
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .64
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . .65
Online Services . . . . . . . . . . . . . . . . . . . . . . .66
Automated Order‑Status Service. . . . . . . . .67
Product Information. . . . . . . . . . . . . . . . . . . .67
Returning Items for Repair Under
Warranty or for Credit. . . . . . . . . . . . . . . . . .6 8
Before You Call. . . . . . . . . . . . . . . . . . . . . . . .70
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . .72
Finding More Information and
Resources. . . . . . . . . . . . . . . . . . . . . . . . . . .74
Specifications . . . . . . . . . . . . . . . . . . . . . . .76
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Macrovision Product Notice. . . . . . . . . . . . .83
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . . . .84
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85