Product Specific Problemss USB Problems Troubleshooting Your Soundbar
NOTE: Image Burn-in is not covered by your warranty.
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
Screen image is too small
Image is centered on screen, but does not fill
entire viewing area.
lPerform monitor reset on "All Settings."
Cannot adjust the monitor with the
buttons on the front panel
OSD does not appear on the screen.
lTurn off the monitor, unplug the power cord and then plug
back and turn on the monitor.
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
USB interface is not working
USB peripherals are not working.
lCheck that your monitor is turned ON.
lReconnecttheupstreamcabletoyourcomputer.
lReconnecttheUSBperipherals(downstream
connector).
lSwitch off and then turn on the monitor again.
High Speed USB 2.0 interface is
slow
High Speed USB 2.0 peripherals working slowly or not at
all.
lCheck that your computer is USB 2.0 capable.
lVerify USB 2.0 source on your computer.
lReconnecttheupstreamcabletoyourcomputer.
lReconnecttheUSBperipherals(downstream
connector).
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
No power to Soundbar - the
power indicator is off.
(built-in DC power supply. i.e.
SP1908FP )
lTurn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the
power indicator (green LED) on the front of the Soundbar is illuminated.
lConfirm that the power cable from the Soundbar is plugged into the monitor.
lConfirm that the monitor has power.
lIf the monitor has no power, see Troubleshooting your monitor for monitor common problem.
Soundbar has power - power
indicator is on.
lPlug the audio line-in cable into the computer's audio out jack.
lSet all Windows volume controls to their maximum.
lPlay some audio content on the computer (i.e. audio CD, or MP3).
lTurn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
lClean and reseat the audio line-in plug.
lTest the Soundbar using another audio source (i.e. portable CD player).
Computer's sound card is used
as the audio source.
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-in plug is completely inserted into the jack of the sound card.
lSet all Windows volume controls to their midpoints.
lDecrease the volume of the audio application.
lTurn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
lClean and reseat the audio line-in plug.
lTroubleshoot the computer's sound card.
lTest the Soundbar using another audio source (i.e. portable CD player).
Other audio source is used.
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-in plug is completely inserted into the jack of the audio source.
lDecrease the volume of the audio source.
lTurn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
lClean and reseat the audio line-in plug.
Sound from only one side of
Soundbar
lClear any obstructions between the Soundbar and the user.
lConfirm that the audio line-in plug is completely inserted into the jack of the sound card or
audio source.
lSet all Windows audio balance controls (L-R) to their midpoints.
lClean and reseat the audio line-in plug.
lTroubleshoot the computer's sound card.
lTest the Soundbar using another audio source (i.e. portable CD player).
Volume is too low.
lClear any obstructions between the Soundbar and the user.
lTurn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
lSet all Windows volume controls to their maximum.
lIncrease the volume of the audio application.
lTest the Soundbar using another audio source (i.e. portable CD player).