DellConnect, Technical Support and Customer Service | Dell XPS

Technical Support and Customer Service

Dell’s support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell’s support service, see “Before You Call” on page 52 and then see the contact information for your region or go to support.dell.com.

Getting Help

DellConnect™

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem, and repair it all under your supervision. For more information, go to www.dell.com/dellconnect.

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Dell XPS setup guide DellConnect, Technical Support and Customer Service

Contents

Setup Guide Page Setup Guide July Contents Finding More Information Setting Up Your Studio XPS Desktop Setting Up Your Studio XPS Desktop Before Setting Up Your Computer Connect the Display Connect Using the VGA Connector Connect Using the Hdmi Connector Connect Using the DVI ConnectorConnect Using the DisplayPort Connector Connect the Keyboard and Mouse Connect the Network Cable Optional Connect the Power Cable Vista Press the Power Button Setting Up a Wireless Connection Setting Up a Wired ConnectionConnect to the Internet Optional Click Start → Connect To Click Start → Control Panel Setting Up Your Internet Connection Front View Features Using Your Studio XPS Desktop12 13 Using Your Studio XPS Desktop Headphone connector Connects to headphones Power connector Connects to Back panel connectors Plug USBPower supply light Indicates power Back Panel Connectors Center/subwoofer connector Connects to a subwoofer Productivity and Communication Software FeaturesEntertainment and Multimedia Customizing the Desktop Customizing Your Energy SettingsAppearance and sounds window Backing Up Your Data Transferring Information to a New ComputerIf the User Account Control window appears, click Continue Add a Category Dell DockAdd an Icon Remove a Category or Icon Beep Codes Solving ProblemsSupport.dell.com Wireless Connections Network Problems Wired Connections Power Problems Solving Problems If you experience other memory problems Memory ProblemsIf you receive an insufficient memory message Click Applications If a program stops responding EndClick End Task Start menu If you have other software problems Dell Support Center Using Support ToolsAssistance from Dell Technical About Your System System System Messages Using Support Tools Hardware Troubleshooter Dell DiagnosticsClick Start → Help and Support If PSA is invoked Starting Dell Diagnostics From Your Hard Drive If PSA is not invoked Remove the Drivers and Utilities disc Restoring Your Operating System System Restore Undoing the Last System Restore Starting System RestoreClick Undo my last restoration and click Next Dell Factory Image Restore Click Next. The Confirm Data Deletion screen appears Performing Dell Factory Image Restore Before you Begin Operating System Reinstallation Click Exit if the Install Windows message appears Reinstalling Windows Vista Getting Help DellConnect Technical Support and Customer Service Dell Support websites Online ServicesDell Support e-mail addresses Mobilesupport@us.dell.com Support@us.dell.com Product Information Automated Order-Status Service Returning Items for Repair Under Warranty or for Credit Getting Help Before You Call Diagnostic Checklist Visit support.dell.com Contacting Dell If you need to See Finding More Information and ResourcesAt support.dell.com Finding More Information and Resources Computer Model SpecificationsProcessor Drives Computer Information Memory Video External connectorsAudio Communication Computer Environment Power Altitude maximum Macrovision Product Notice Appendix Index Index Index Index Page Page 0KYX1YA00