Service Tag CD or DVD eject button CD or DVD activity light
W . d e l l . c o m s u p p o r t . d e l l . c o m
November WD741
Contents
Solving Problems
Using Microsoft Windows XP System Restore
Resolving Software and Hardware Incompatibilities
101
102
103
104
109
113
114
116
Contents
Finding Information
What Are You Looking For? Find It Here Warranty information
Finding Information
Service Tag and Microsoft Windows License
Order status, warranty, and repair information
Updates
What Are You Looking For? Find It Here
At premier.support.dell.com. The website may not be
Follow the instructions on the screen
Click the topic that describes your problem
Click the arrow icon
Printer Cable
Setting Up a Printer
Setting Up and Using Your Computer
USB connector on computer USB printer cable
Connecting to the Internet
Connecting a USB Printer
Setting Up Your Internet Connection
Playing CDs and DVDs
Adjusting the Volume
DVD player includes the following basic buttons
Copying CDs and DVDs
Adjusting the Picture
How to Copy a CD or DVD
Using Blank CDs and DVDs
Media Type Read Write Rewritable
Using a Media Card Reader Optional
Helpful Tips
Connecting Two Monitors
Optional DVI adapter
Connecting Two Monitors With VGA Connectors
TV-OUT connector VGA blue connector
Setting Up a Home and Office Network
Connecting a TV
Changing the Display Settings
Connecting to a Network Adapter
Power Management
Network Setup Wizard
Connector Network adapter connector on computer
Network adapter
Power Options Properties
Standby Mode
Hibernate Mode
Power Schemes Tab
Advanced Tab
Hibernate Tab
Ieee
Hyper-Threading
About Your RAID Configuration
RAID Level 0 Configuration
Segment
Hard drive
RAID Level 1 Configuration
Configuring Your Computer for RAID
Setting Your Computer to RAID-Enabled Mode
Creating a RAID Level 0 Configuration
Creating a RAID Level 1 Configuration
Deleting a RAID Volume
Configuring for RAID Using the Intel Application Accelerator
Migrating to a RAID Level 0 Configuration
Migrating to a RAID Level 1 Configuration
Rebuilding a Degraded RAID Level 1 Configuration
Understanding Intel Viiv Technology Optional
Creating a Spare Hard Drive
To Mark a Drive as a Spare Hard Drive
Enabling the QRT feature in the Operating system
Using Intel Viiv Quick Resume Technology Optional
Enabling the QRT Feature in System Setup
Solving Problems
Troubleshooting Tips
Battery Problems
Drive Problems
CD and DVD drive problems
Problems writing to a CD/DVD-RW drive
Mail, Modem, and Internet Problems
Hard drive problems
Solving Problems
Error Messages
Use these characters in filenames
Media Card Reader Problems
Keyboard Problems
Lockups and Software Problems
Computer does not start up
Computer stops responding
Program stops responding
Solid blue screen appears
Other software problems
Program is designed for an earlier Windows operating system
Memory Problems
Mouse Problems
Network Problems
Power Problems
Printer Problems
Scanner Problems
Sound and Speaker Problems
No sound from speakers
If the screen is blank
Video and Monitor Problems
No sound from headphones
If the screen is difficult to read
Solving Problems
Diagnostic Lights
Light Pattern Problem Description
Light Pattern Problem Description Suggested Resolution
If the problem still exists, install a
If the problem persists, contact Dell
Modules installed, remove
If there is an error message on your
Screen identifying a problem with a
Installed on your computer
Ensure that the cables are properly
Option Function
Dell Diagnostics
Dell Diagnostics Main Menu
Tab Function
What Is a Driver?
Drivers
Reinstalling Drivers
Using Windows XP Device Driver Rollback
Identifying Drivers
Windows XP
Restoring Your Operating System
Manually Reinstalling Drivers
Resolving Software and Hardware Incompatibilities
Restoring the Computer to an Earlier Operating State
Using Microsoft Windows XP System Restore
Creating a Restore Point
Enabling System Restore
Using Dell PC Restore by Symantec
Undoing the Last System Restore
Removing Dell PC Restore
Removing and Installing Parts
Before You Begin
Recommended Tools
Turn Off Your Computer
Before Working Inside Your Computer
Front View of the Computer
System
System shutdown
Back View of the Computer
Removing the Computer Cover
Removing and Installing Parts
Power supply
Inside View of Your Computer
System Board Components
Memory
Memory Overview
Addressing Memory With 4-GB Configurations
To processor
Installing Memory
Securing clips Connector Removing and Installing Parts
Notches Memory module Cutouts Crossbars
Notch
Memory module Cutouts Crossbar
Cards
Removing Memory
Installing a PCI Card
PCI Cards
Release tab
Release tabs Removing and Installing Parts
Removing a PCI Card
PCI Express Cards
Installing a PCI Express Card
Release tabs Card retention
Removing and Installing Parts
Not fully seated card Bracket within slot Fully seated card
PCI Express X16 card Card Securing tab
PCI Express Card slot
Release tab
Removing a PCI Express Card
Release tabs Lever on chassis wall
Release tab Card retention mechanism
Door
Piano bracket May not be present on all computers
PCI Express
Removing and Installing Parts
Sliding plate lever Drive panel
Drive Panels
Removing the Drive Panel
Removing the Drive-Panel Insert
Replacing the Drive-Panel Insert
Drive-panel Insert tab Drive panel Drive-panel insert
Center drive
Replacing the Drive Panel
Hard Drive
General Installation Guidelines
Drives
Tabs Hard drive
Power cable Hard drive cable
Removing a Hard Drive
Installing a Hard Drive
Hard drive Hard drive bracket
Adding a Second Hard Drive
Floppy Drive
Removing a Floppy Drive
Power cable Floppy drive cable
Installing a Floppy Drive
Media Card Reader
Removing a Media Card Reader
100
Media Card Reader Not present on all computers
Media Card Reader Screws
Installing a Media Card Reader
101
USB cable Media Card Reader Not present on all computers
CD/DVD Drive
102
Removing a CD/DVD Drive
103
CD/DVD drive Shoulder screws
Installing a CD/DVD Drive
104
105
System board
106
Battery
Replacing the Battery
107
Battery Battery socket Tab
Replacing the Computer Cover
Removing and Installing Parts
Specifications
109
110
111
112
System Setup
Overview
113
50.8 cm/sec
114
Entering System Setup
System Setup Screens
115
RAID On
System Setup Options
116
117
118
Monday through Friday
Up from Hibernate or Off
Remotely from Suspend
Boot Sequence
Option Settings
Changing Boot Sequence for the Current Boot
119
Changing Boot Sequence for Future Boots
120
Clearing Forgotten Passwords
121
Clearing Cmos Settings
Cleaning Your Computer
Computer, Keyboard, and Monitor
122
Dell Technical Support Policy U.S. Only
Mouse
Floppy Drive
CDs and DVDs
Definition of Dell-Installed Software and Peripherals
FCC Notices U.S. Only
Definition of Third-Party Software and Peripherals
124
Class a Class B
125
126
Contacting Dell
FCC Identification Information
127
Aruba
Australia Sydney
Austria Vienna Website support.euro.dell.com
128
Chile Santiago
129
Cayman Islands
Costa Rica
130
Colombia
131
132
Home and Small Business
Corporate
Germany Langen Website support.euro.dell.com
133
134
Italy Milan Website support.euro.dell.com
Jamaica
Area Codes Local Numbers, Toll-Free Numbers
135
Korea Seoul
136
Luxembourg Website support.euro.dell.com
Macao
Malaysia Penang Website support.ap.dell.com
137
Montserrat
Netherlands Antilles
Netherlands Amsterdam Website support.euro.dell.com
138
139
Switzerland Geneva Website support.euro.dell.com
140
Sweden Upplands Vasby Website support.euro.dell.com
141
Thailand Website support.ap.dell.com
Trinidad/Tobago
Turks and Caicos Islands
142
Uruguay
143
Business
Virgin Islands
Venezuela
Appendix
Index
Index 145
146 Index
Playing
Hard drive activity
Index 147
Device Driver Rollback, 58 Files and Settings Transfer
148 Index