DeLonghi EAM3500 manual Problems to be Resolved Before Calling the Service Center

MESSAGE	MEANING	WHAT TO DO
	• After cleaning, the infuser has probably	• Leave the service door closed and the
PRESSNEXT CHANGE	been left out of the coffee maker.	infuser out of the appliance, then follow
		the instructions displayed.
	• The service door is open	• If the service door cannot be closed,
CLOSE DOOR		check that the infuser is inserted cor-
		rectly (section 15.2 - note 1).
INSERT INFUSER ASSEMBLY	• After cleaning, the infuser has probably	• Insert the infuser, see section 15.2.
	been left out of the coffee maker.
	• The ground coffee funnel is clogged.	• Empty the funnel with the help of a knife, as
		described in section 9 note 5 (Fig.18).
LESS COFFEE	• Too many coffee beans or too much	• Select a milder taste or reduce the quan-
	ground coffee has been added.	tity of ground coffee, then run off the
		coffee again.
	• The inside of the appliance is very dirty.	• Clean the inside of the appliance tho-
		roughly, as described in section 15.2 If
GENERIC ALARM		the message is still displayed after clea-
		ning, contact a service center.

19 PROBLEMS TO BE RESOLVED BEFORE CALLING THE SERVICE CENTER

If the appliance is not working and an alarm light is on, the causes of the malfunction can be identified and resolved by referring to section 18.

If, on the other hand, no alarm light is on, run the following checks before calling the service center.

PROBLEM		CAUSE		SOLUTION
The coffee is not hot	•	The cups have not been preheated.	•	Heat the cups by rinsing them in hot water or leaving them
				to rest for at least 20 minutes on the cup warmer tray on
				the lid (see section 6, note 3).
	•	The infuser is too cold	•	Heat the infuser by pressing the	button (fig. 13) befo-
				re making the coffee (see section 6, note 3).
The coffee is not creamy	•	The coffee is ground too coarsely	•	Turn the grinding adjustment knob one click counterclock-
enough				wise (see section 8).
	•	Wrong type of coffee	•	Use a type of coffee for espresso coffee makers.
The coffee runs out too	•	The coffee is ground too finely.	• Turn the grinding adjustment knob one click clockwise (see
slowly.				section 8).
The coffee runs out too	•	The coffee is ground too coarsely.	•	Turn the grinding adjustment knob one click counterclock-
quickly.				wise (see section 8).
The coffee does not come	•	The spout holes are blocked.	• Scrape the remains of dry coffee		accumulated with a
out of one of the spouts.				needle (Fig. 27).

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