Troubleshooting
WARNING: Turn off appliance and let cool before servicing. Only a qualified service person should service and repair heater.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
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Fireplace turns off and will | 1. | Fireplace has overheated | 1. | Reset switch by turning |
not turn on |
| and safety device has |
| main power switch off and |
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| caused thermal switch to |
| waiting 5 minutes then turn- |
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| disconnect or home circuit |
| ing it back on or reset circuit |
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| breaker has opened |
| breaker |
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Flame is not moving | 1. | Loose wiring | 1. | Inspect wiring for loose |
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| connections |
| 2. | Flame motor defective | 2. | Call a qualified service techni- |
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| cian to replace flame motor |
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Flame is not visible | 1. | Wiring is loose | 1. | Disconnect from power |
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| source and inspect wiring for |
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| loose connections and repair |
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| or replace if necessary |
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Log set and/or ember is not | 1. | Wiring is loose | 1. | Disconnect from power |
glowing |
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| source and inspect wiring for |
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| loose connections and repair |
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| or replace if necessary |
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Flame sputters/flashes | 1. | Flame motor is defective | 1. | Call a qualified service techni- |
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| cian to replace flame motor |
| 2. | Flame generation contacts | 2. | Disconnect power. Fol- |
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| dirty/obstructed |
| low steps to replace flame |
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| generation LED. Clean |
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| contacts with dry cloth. |
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Remote control does not | 1. | Low batteries | 1. | Replace AAA batteries in |
work |
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| remote control |
| 2. | Not aiming control cor- | 2. | Aim control at sensor lo- |
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| rectly |
| cated directly behind glass |
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| screen in center of unit just |
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| above logs |
| 3. | Defective remote control | 3. | Replace remote control |
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| and/or sensor |
| and/or sensor |
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Fireplace will not come on | 1. | Control failure | 1. | Call a qualified service tech- |
when switch is flipped to ON |
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| nician to replace control |
| 2. | Breaker tripped | 2. | Reset breaker |
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Heater does not provide heat | 1. | Thermal switch has been | 1. | Turn unit off. Turn off power |
when turned on |
| tripped |
| to unit for 5 minutes. Turn |
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| power and unit on. |
| 2. | Circuit breaker has been | 2. | Turn off circuit breaker that |
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| tripped |
| supplies electricity to unit. |
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| Wait 5 minutes then flip |
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| circuit breaker back on |
| 3. | Wiring is loose | 3. | Disconnect from power |
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| source and inspect wiring for |
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| loose connections and repair |
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| or replace if necessary |
| 4. | Heater is defective | 4. | Replace heater |
| 5. | Thermostat cycled off | 5. | Change to higher setting |
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