Troubleshooting
Continued
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||||
Slight smoke or odor during | 1. | Not enough air | 1. | Check burner for dirt and |
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initial operation |
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| debris. If found, clean burner | ||
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| (see Cleaning and Mainte- | ||
| 2. | Gas regulator defective | 2. | nance, page 23) | ||
| Replace gas control | |||||
| 3. | Residues from manufacturing | 3. | Problem will stop after a few | ||
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| processes and logs curing |
| hours of operation | ||
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Moisture/condensation noticed | 1. | Not enough combustion/ven- | 1. | Refer to Air for Combustion | ||
on windows |
| tilation air |
| and Ventilation requirements | ||
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| (page 6) | ||
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Heater produces a whistling | 1. | Turning control knob to HI | 1. | Turn control knob to LO | ||
noise when burner is lit |
| position when burner is cold |
| position and let warm up for | ||
| 2. | Air in gas line | 2. | a minute | ||
| Operate burner until air is | |||||
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| removed from line. Have gas | ||
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| line checked by local natural | ||
| 3. | Air passageways on heater | 3. | or propane/LP gas company | ||
| Observe minimum installation | |||||
| 4. | blocked | 4. | clearances (see page 11) | ||
| Dirty or partially clogged | Clean burner (see Cleaning | ||||
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| burner orifice |
| and Maintenance, page 23) | ||
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| or replace burner orifice | ||
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White powder residue forming | 1. | When heated, vapors from | 1. | Turn heater off when using | ||
within burner box or on adjacent |
| furniture polish, wax, carpet |
| furniture polish, wax, cleaners | ||
walls or furniture |
| cleaners, etc. may turn into |
| or similar products | ||
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| white powder residue |
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Remote does not function | 1. | Battery is not installed. Bat- | 1. | Replace | ||
(GHRCB and GHRCTB Series |
| tery power is low |
| receiver and | ||
only) |
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| control | ||
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Fireplace insert produces a | 1. | Metal expanding while heating | 1. | This is normal with most | ||
clicking/ticking noise just after |
| or contracting while cooling |
| fireplaces. If noise is exces- | ||
burners are lit or shut off |
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| sive, contact qualified service | ||
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www.desatech.com | 27 |