30
TROUBLESHOOTING
TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
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Fireplace produces unwanted odors | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- | ||
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| above |
| ing Gas Connections, page 19) | |
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Fireplace shuts off in use | 1. | High or gusting winds | 1. | Fireplace has been tested for up to |
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| 40mph winds. However, extreme condi- | |
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| tions may occur. See Lighting Instruc- | |
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| tions on page 23 | |
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| 2. | Low line pressure | 2. | Contact local propane/LP or natural gas | |
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| company | |
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| 3. | Pilot is partially clogged | 3. | Clean pilot (see Cleaning and Mainte- | |
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| nance, page 27) | |
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| 4. | Inner vent pipe leaking exhaust gasses | 4. | Locate and correct all leaks (see Check- | |
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| into system |
| ing Gas Connections, page 19) | |
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| 5. | Glass too loose and air tight gasket leaks | 5. | Tighten glass | |
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| in corners after usage |
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| 6. | Bad thermopile or thermocouple | 6. | Replace faulty component | |
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| 7. | Improper vent cap installation | 7. | Check for proper installation and free- | |
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| dom from debris or blockage | |
Gas odor even when control knob is in OFF | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- | ||
position |
| above |
| ing Gas Connections, page 19) | ||
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| 2. | Control valve defective | 2. | Replace control valve | |
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Gas odor during combustion | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- | ||
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| above |
| ing Gas Connections, page 19) | |
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Dark residue on logs or inside of fireplace | 1. | Air holes at burner inlet blocked | 1. | Clean out air holes at burner inlets. Pe- | ||
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| riodically repeat as needed | |
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| 2. | Burner flame holes blocked | 2. | Remove blockage or replace burner | |
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| 3. | Improper venting or excessive blockage | 3. | Have the vent system inspected, includ- | |
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| ing the termination cap. Remove any | |
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| restrictions or obstruction | |
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| 4. | Excessive amounts of embers and pan | 4. | Clear excess embers until a minimum | |
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| material |
| gap of 1/2" remains under the grate | |
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