SERVICE HINTS
TROUBLESHOOTING
SERVICE HINTS
When Gas Pressure is Too Low
•pilot will not stay lit
•burners will have delayed ignition
•heater will not produce specified heat
•propane/LP gas supply may be low
You may feel your gas pressure is too low. If so, contact your local propane/LP or natural gas supplier.
TROUBLESHOOTING
WARNING: Turn off log set and let cool before servicing. Only a qualified service person should service and repair log set.
Note: All troubleshooting items are listed in order of operation.
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OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
Log set is smoking/sooting excessively (Note: It is natural and unavoidable for vented gas log sets to produce moderate levels of carbon (soot) where flames contact the logs. This is especially true with propane/LP gas.)
1.Poor fuel quality
2.Fireplace venting system not drafting properly
3.Excessive flame impingement or blockage
4.Improper fuel/air mixture
5.Excessive gas supply/pressure
1.Contact local natural or propane/LP gas company
2.Adjust damper wide open and/or have fireplace and venting professionally cleaned and checked
3.Separate the logs to allow more flame passage
4.Remove any foreign items from the flame pattern and/or check for proper orifice sizing
5.Preheat flue in very cold weather
Burner is excessively noisy
(Note: The movement and combustion of gas will create low, unavoidable levels of noise.)
1.Passage of air/gas across irregular sur- faces
1.Relieve any tight bends or kinks in gas supply line
Burner flame is too low or too high | 1. | Incorrect gas supply or pressure |
| 2. | Blocked burner orifice or burner mani- |
|
| fold ports |
| 3. | Improper burner orifice size |
1.Check for proper gas supply pressure
2.Free burner orifice and manifold ports of any burrs, paint, or other blockage
3.Verify proper burner orifice sizing (see Figure 2, page 4)
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