TROUBLESHOOTING
25
TROUBLESHOOTING
Continued
| OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
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| Burner does not light after ODS/pilot is lit | 1. | Inlet gas pressure is too low | 1. | Contact local natural or propane/LP gas | |
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| 2. | Burner orifice(s) clogged |
| company | |
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| 2. | Clean burner(s) (see Cleaning and Mainte- | |||
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| 3. | Thermopile leads disconnected or improperly |
| nance, page 23) or replace burner orifice(s) | |
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| 3. | Reconnect leads (see Wiring Diagram, | |||
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| connected |
| page 29) | |
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| 4. | Burners will not come on in remote position | 4. | Replace battery in transmitter and receiver | |
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| Delayed ignition of one or both burners | 1. | Manifold pressure is too low | 1. | Contact local natural or propane/LP gas | |
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| 2. | Burner orifice(s) clogged |
| company | |
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| 2. | Clean burner(s) (see Cleaning and Mainte- | |||
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| nance, page 23) or replace burner orifice(s) | |
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| Burner backfiring during combustion | 1. | Burner orifice is clogged or damaged | 1. | Clean burner (see Cleaning and Mainte- | |
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| 2. | Damaged burner |
| nance, page 23) or replace burner orifice | |
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| 2. | Replace damaged burner | |||
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| 3. | Gas regulator defective | 3. | Replace gas regulator | |
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| Slight smoke or odor during initial operation | 1. | Not enough air | 1. | Check burner for dirt and debris. If found, | |
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| clean burner (see Cleaning and Mainte- | |
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| 2. | Gas regulator defective |
| nance, page 23) | |
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| 2. | Replace gas control | |||
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| 3. | Residues from manufacturing processes | 3. | Problem will stop after a few hours of op- | |
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| and logs curing |
| eration | |
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| Heater produces a whistling noise when burn- | 1. | Turning control knob to HI position when | 1. | Turn control knob to LO position and let | |
| ers are lit |
| burners are cold |
| warm up for a minute | |
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| 2. | Air in gas line | 2. | Operate burners until air is removed from | |
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| line. Have gas line checked by local natu- | |
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| 3. | Air passageways on heater blocked |
| ral or propane/LP gas company | |
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| 3. | Observe minimum installation clearances | |||
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| 4. | Dirty or partially clogged burner orifice(s) |
| (see pages 8 through 10) | |
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| 4. | Clean burners (see Cleaning and Mainte- | |||
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| nance, page 23) or replace burner orifice | |
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| White powder residue forming within burner | 1. | When heated, vapors from furniture polish, | 1. | Turn heater off when using furniture polish, | |
| box or on adjacent walls or furniture |
| wax, carpet cleaners, etc. may turn into |
| wax, carpet cleaners, or similar products | |
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| white powder residue |
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| Moisture/condensation noticed on windows | 1. | Not enough combustion/ventilation air | 1. | Refer to Air for Combustion and Ventila- | |
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| tion requirements (page 5) | |
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| Dark residue on logs inside of their fireplace | 1. | Improper log placement | 1. | Properly locate logs (see Installing Logs, | |
| Note: After removing all causes of residue de- | 2. | Drafts or other air currents affecting flame |
| pages 15 and 16) | |
| posits, completely clean fireplace and appliance | 2. | Eliminate source of drafts around heater | |||
| off residue before reusing appliance |
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| 3. | Air holes at burner inlet blocked | 3. | Clean out air holes at burner inlet. Periodi- | |
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| 4. | Burner flame holes blocked |
| cally repeat as needed | |
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| 4. | Remove blockage or replace burner | |||
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