TROUBLESHOOTING
Continued
OBSERVED PROBLEM POSSIBLE CAUSE | REMEDY |
Heater produces a whistling 1. | Turning gas control knob to |
noise when burner is lit | HI position when burner is |
| cold |
2. | Air in gas line |
3. Dirty or partially clogged burner orifice
1.Turn gas control knob to LO position and let warm up for a minute
2.Operate burner until air is removed from line. Have gas line checked by local propane/LP or natural gas company
3.Clean burner (see Cleaning and Maintenance, page 31) or replace burner orifice
Glass soots | 1. | Debris around burner air | 1. | Inspect opening at base |
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| mixer |
| of burner by removing |
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| log/grate assembly to |
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| see that it is NOT packed |
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| with any type of material |
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| [see Installing Brick Liner |
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| Models BL36DA(SA) and |
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| BL36DHA(SA), page 26 for |
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| log/grate removal] |
| 2. | Improper vent configura- | 2. | Check vent configuration |
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| tion |
| specifications (see Venting |
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| Installation, page 9) |
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Fireplace produces a clicking/ | 1. | Metal expanding while | 1. | This is normal. If noise is |
ticking noise just after burners |
| heating or contracting |
| excessive, contact qualified |
are lit or shut off |
| while cooling |
| service person |
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Remote does not function | 1. | Battery is not installed or | 1. | Replace |
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| battery power is low |
| in receiver and |
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| remote control |
Dark residue on logs or inside of fireplace
1.Air holes at burner inlet blocked
2. B u r n e r f l a m e h o l e s blocked
3.Improper venting or exces- sive blockage
4.Excessive amounts of embers and pan material
1.Clean out air holes at burn- er inlets. Periodically repeat as needed
2.Remove blockage or re- place burner
3.Have vent system inspect- ed, including termination cap. Remove any restric- tions or obstruction
4.Clear excess embers until a minimum gap of 1/2" remains under the grate
www.desatech.com | 35 |