TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
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Fireplace produces a clicking/ticking noise | 1. | Metal expanding while heating or con- | 1. | This is normal. If noise is excessive, |
just after burners are lit or shut off |
| tracting while cooling |
| contact qualified service person |
Remote does not function | 1. | Battery is not installed or battery power | 1. | Replace |
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| is low |
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Fireplace produces unwanted odors | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- |
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| above |
| ing Gas Connections, page 17) |
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Fireplace shuts off in use | 1. | High or gusting winds | 1. | Fireplace has been tested for up to 40 |
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| mph winds. However, extreme condi- |
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| tions may occur. See Lighting Instruc- |
| 2. | Low line pressure | 2. | tions on page 21 |
| Contact local propane/LP or natural gas | |||
| 3. | Pilot is partially clogged | 3. | company |
| Clean pilot (see Cleaning and Mainte- | |||
| 4. | Inner vent pipe leaking exhaust gasses | 4. | nance, page 24) |
| Locate and correct all leaks (see Check- | |||
| 5. | into system | 5. | ing Gas Connections, page 17) |
| Glass too loose and air tight gasket leaks | Tighten glass | ||
| 6. | in corners after usage | 6. | Replace faulty component |
| Bad thermopile or thermocouple | |||
| 7. | Improper vent cap installation | 7. | Check for proper installation and free- |
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| dom from debris or blockage |
Gas odor even when control knob is in OFF | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- |
position | 2. | above | 2. | ing Gas Connections, page 17) |
| Control valve defective | Replace control valve | ||
Gas odor during combustion | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- |
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| above |
| ing Gas Connections, page 17) |
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Dark residue on logs or inside of fireplace | 1. | Improper log placement | 1. | Properly locate logs (see Installing |
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| Logs, Lava Rock, and Glowing Embers, |
| 2. | Air holes at burner inlet blocked | 2. | page 20) |
| Clean out air holes at burner inlets. Pe- | |||
| 3. | Burner flame holes blocked | 3. | riodically repeat as needed |
| Remove blockage | |||
www.desatech.com | 27 |
