TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

Heater produces a whistling noise

1. Turning gas control knob to HI

1.

Turn gas control knob to LO

when burner is lit

 

position when burner is cold

 

position and let warm up for a

 

2.

Air in gas line

2.

minute

 

Operate burner until air is re-

 

 

 

 

moved from line. Have gas line

 

 

 

 

checked by local propane/LP or

 

3.

 

 

natural gas company

 

Dirty or partially clogged 3. Clean burner (see Cleaning

 

 

burner orifice

 

and Maintenance, page 30) or

 

 

 

 

replace burner orifice

 

Glass soots

1. Flame impingement on logs

1.

Adjust the log set so that the

 

 

 

 

flame does not excessively

 

2.

Debris around burner air

2.

impinge on it

 

Inspect the opening at the base

 

 

mixer

 

of the burner to see that it is

 

 

 

 

NOT packed with any type of

 

 

 

 

material

 

 

 

 

 

Fireplace produces a clicking/tick-

1. Metal expanding while heating

1.

This is normal. If noise is

ing noise just after burners are lit

 

or contracting while cooling

 

excessive, contact qualified

or shut off

 

 

 

service person

 

 

 

 

 

Remote does not function

1. Battery is not installed or bat-

1.

Replace 9-volt batteries in

 

 

tery power is low

 

receiver and hand-held remote

 

 

 

 

control

 

 

 

 

 

Fireplace shuts off in use

1. High or gusting winds

1.

Fireplace has been tested for

 

 

 

 

up to 40 mph winds. However,

 

 

 

 

extreme conditions may occur.

 

 

 

 

See Lighting Instructions on

 

2.

Low line pressure

2.

page 27

 

Contact local propane/LP or

 

3.

Pilot is partially clogged

3.

natural gas company

 

Clean pilot (see Cleaning and

 

4.

Inner vent pipe leaking ex-

4.

Maintenance, page 30)

 

Locate and correct all leaks

 

 

haust gasses into system

 

(see Checking Gas Connec-

 

5.

Glass too loose and air tight

5.

tions, page 21)

 

Tighten glass

 

 

gasket leaks in corners after

 

 

 

 

6.

usage

6.

Replace faulty component

 

Bad thermopile or thermo-

 

7.

couple

7.

Check for proper installation

 

Improper vent cap installation

 

 

 

 

and freedom from debris or

 

 

 

 

blockage

34

www.desatech.com

111250-01E

Page 34
Image 34
Desa (V)T36NA When burner is lit, Air in gas line Minute, Dirty or partially clogged 3. Clean burner see Cleaning, Mixer

(V)T36NA specifications

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