OWNER’S MANUAL
TROUBLESHOOTING
Continued
WARNING: If you smell gas
•Shut off gas supply.
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
Fireplace produces a clicking/ticking noise just after burners are lit or shut off
1.Metal expanding while heating or con- tracting while cooling
1.This is common with most fireplaces. If noise is excessive, contact qualified ser- vice person
Fireplace produces unwanted odors | 1. | Fireplace burning vapors from paint, hair |
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| spray, glues, cleaners, chemicals, new |
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| carpet, etc. (see IMPORTANT statement |
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| above) |
| 2. | Gas leak. See Warning statement |
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| above |
1.Open window and ventilate room. Stop using odor causing products while fire- place is running
2.Locate and correct all leaks (see Check- ing Gas Connections, page 12)
Fireplace shuts off in use (ODS operates) | 1. | Not enough fresh air is available | 1. | Open window and/or door for ventilation |
| 2. | Low line pressure | 2. | Contact local natural gas company |
| 3. | ODS/pilot is partially clogged | 3. | Clean ODS/pilot (see Cleaning and |
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| Maintenance, page 21) |
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Gas odor even when control knob is in OFF | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see Check- |
position |
| above |
| ing Gas Connections, page 12) |
| 2. | Control valve defective | 2. | Replace control valve |
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Gas odor during combustion | 1. | Foreign matter between control valve |
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| and burner |
| 2. | Gas leak. See Warning statement |
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| above |
1.Take apart gas tubing and remove for- eign matter
2.Locate and correct all leaks (see Check- ing Gas Connections, page 12)
Dark residue on logs or inside of fireplace | 1. | Improper log placement |
| 2. | Drafts or other air currents affecting |
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| flame pattern |
| 3. | Air holes at burner inlet blocked |
| 4. | Burner flame holes blocked |
1.Properly locate logs (see Installing Logs, page 13)
2.Eliminate source of drafts around heater
3.Clean out air holes at burner inlet. Peri- odically repeat as needed
4.Remove blockage or replace burner
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