Warranty

Dickson warrants that the products it sells will be free from defects in material and workmanship under normal use and service for a period of twelve months after delivery. In the event of a claim under this warranty, the product or part must be returned to the factory for repair or replacement (shipping pre-paid) with a Return Authorization Number (see Return Information above). It will be repaired at Dickson’s option without charge. This warranty DOES NOT cover routine calibration, pen, chart and battery replacement. The foregoing warranty and remedy are exclusive and in lieu of all other warranties either expressed or implied. Dickson shall not be liable for consequential or incidental damages resulting from failure or malfunction of its products. Dickson makes no warranty for products not manufactured by it or for any products modified by buyer, or subject to misuse or neglect.

Factory Service & Returns

Contact the factory (630-543-3747) for a Return Authorization (RA) Number before returning any instrument. The model number, serial number and a purchase order number will be requested before an RA number is issued.

Carefully repack the instrument, label the outside of the box with the RA# and return the instrument (freight pre-paid) to Dickson.

All instruments that do not have the RA# clearly marked on the outside of the box will be refused. When returning instruments for credit, please include all accessories in shipment.

Calibration/Freight charges are non-refundable.

NOTE: Dickson shall not be liable for consequential or incidental damages resulting from failure or malfunction of its products.

Customer Satisfaction

Dickson takes pride in providing you, the customer, with the highest quality instrumentation. We welcome the opportunity to help you in any way possible. Whether it be a question or a new idea in documentation, the Dickson Company would like to hear your response. Please call our Customer Service Department at 1-800-323-2448 or (630) 543-3747 (in Illinois).

Software Return Policy

IMPORTANT-Read your Software License Agreement carefully before installing software. DIckson will accept returns for replacement of defective disks and CDs only.

DICKSON

930 South Westwood Avenue

Addison, Illinois 60101

Phone: (630) 543-3747E-mail: DicksonCSR@dicksonweb.com

Rev. 05/05

DICKSON

 

Useful Features

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Specifications

Product

FAQs

Accessories

Product

 

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Calibrations

Specifications

Software

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Dickson Industrial SM325, SM320, SM300 Warranty, Factory Service & Returns, Calibration/Freight charges are non-refundable

SM325, TM325, TM320, SM425, SM300 specifications

Dickson Industrial offers a range of high-performance thermal printers tailored for various industrial applications, with models including the SM425, SM320, SM300, TM320, and TM325. Each of these printers is designed to provide reliable, high-quality printing in demanding environments, making them an ideal choice for businesses in manufacturing, warehousing, logistics, and more.

The SM425 and SM320 models are particularly notable for their robust build quality and advanced printing capabilities. Both printers are equipped with a thermal transfer printing mechanism, allowing for the production of durable labels that resist fading, smudging, and scratching. The SM425 boasts a higher print resolution and speed compared to the SM320, making it suitable for applications requiring more detailed graphics and faster output.

Meanwhile, the SM300 offers a more compact design without compromising on performance. This model is ideal for applications where space is limited, but high-quality printing is still a requirement. It maintains the same robust features as its larger counterparts while ensuring easy integration into various workflows.

For operators seeking versatility, the TM320 and TM325 models provide an advanced solution with additional features. Both of these models share a user-friendly interface that simplifies the printing process, making them accessible for operators with varying levels of technical knowledge. The TM325, in particular, is equipped with wireless connectivity options, allowing for seamless integration into mobile and networked environments.

All Dickson Industrial printers are designed with durability in mind. They are constructed to withstand harsh industrial conditions, with features like metal chassis and protective casings that reduce the risk of damage. Additionally, each model supports a variety of label sizes and materials, offering businesses the flexibility they need to create customized labeling solutions.

In terms of technology, Dickson Industrial printers incorporate advanced software options for easy label design and printer management. This software is compatible with numerous file formats, enabling users to create labels that meet specific regulatory and branding requirements.

Overall, Dickson Industrial’s SM425, SM320, SM300, TM320, and TM325 printers provide efficient, reliable, and versatile printing solutions that cater to the needs of various industries. Their combination of advanced technology, durability, and user-friendliness makes them a valuable asset for any business looking to enhance their labeling processes.