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9 Warranty
Warranty conditions
G

9Warranty

9.1 Warranty conditions

We offer a warranty of 24 months from the date of purchase for the appliances we sell.
Within this warranty period, we will remove all defects free of charge that are due to material or
manufacturng faults, either by repair work or replacing the appliance or accessories, at our discretion
(damage to accessory parts does not automatically lead to the entire appliance being replaced). The
warranty does not cover damage due to improper use (operating with the wrong power type/voltage,
connecting to unsuitable power sources, breakage, etc.) normal wear and defects that only
insignificantly affect the value or the ability of the appliance to be used.
The warranty is made null and void if any work is carried out by a site not authorized by us or if spare
parts other than Royal® Appliance spare parts are used. Wear parts are not included in the warranty
and are therefore at the customer's expense!
The warranty only comes into force if the purchase date is confirmed by a stamp and signature of
the dealer on the warranty card or if a copy of the invoice is included with the appliance when it is
sent in. Any warranty work does not extend the warranty time nor does it constitute a claim for a new
warranty!

9.2 Making a warranty claim

Send the appliance with an emptied dust container and a short description of the fault in block
capitals. Write the comment "Regarding warranty" on the address label. Send it together with the
warranty card or a copy of the invoice to the following address:
Royal® Appliance International GmbH
Customer Service Dept.
Itterpark 7-9
40724 Hilden
Germany
Tel.: 02103 / 20 07 10
Fax: 02103 / 20 07 77
www.dirtdevil.de
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