Troubleshooting
How do I save my artwork/access saved artwork?
Your artwork is automatically saved to the My Artwork folder. To view saved artwork, open the My Artwork folder and tap on the desired item to open it.
How to I email/share my artwork?
You can email your artwork after opening it and then tapping on the Email Button. An internet connection is required.
My stylus doesn’t work.
1.Replace or
2.Try resetting the stylus. To do so, use a pen or similar item to press in the Reset Button on the back of the stylus while it is on.
3.Make sure the holes at the top of the stylus are not covered.
4.Make sure the iPad’s mic hole is not covered by a hand or case.
5.Be sure you set the appropriate ID in the settings section of the App to match the LED on your stylus.
Stylus is not turning ON or OFF.
Hold the Power Button down for 2 seconds. Note: the Stylus has a battery saving feature which automatically turns it off after 6 minutes of inactivity. The red Power Indicator Light shows when the
Stylus is on.
When I shake the stylus, the app won’t respond.
The stylus must be ON and then shaken UP and DOWN 3 or more times.
Maintenance
Keep the unit as dry and clean as possible. Do not allow dirt, small particles, water, or other liquids to enter the unit’s casing.
If the unit is to be left unused for an extended period of time, such as a month or longer, have an adult remove the battery to extend its life and prevent leaking or corrosion.
For Best Results:
•DO NOT cover the holes at the top of the stylus or you may block the signals used to communicate with the iPad.
•DO NOT cover the iPad’s microphone at any time as doing so may block the signal the Stylus uses to communicate with the iPad.
•DO NOT use the Stylus and your iPad in very noisy environments or places with interference such as near TVs, etc. as some noises can interfere with the proper operation of the Stylus.
•DO NOT use more than one Stylus in the same room on the same channel. See ‘Using Two Styli’ for more information.
One Year Limited Warranty
eKids, a division of SDI Technologies Inc. (hereafter referred to as SDI), warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the date of original purchase. Should this product fail to function in a satisfactory manner, it is best to first return it to the store where it was originally purchased. Should this fail to resolve the matter and service still be required by reason of any defect or malfunction during the warranty period, SDI will repair or, at its discretion, replace this product without charge. This decision is subject to verification of the defect or malfunction upon delivery of this product to the Factory Service Center authorized by SDI Customer Service. The product must include proof of purchase, including date of purchase. An
1.Call SDI Customer Service at
2.Remove the batteries (if applicable) and pack the unit in a well padded, heavy corrugated box. SDI is not responsible for damage that occurs during shipping to the Factory Service Center.
3.Enclose a photocopy of your sales receipt, credit card statement, or other proof of the date of purchase, within the warranty period. Also include your name and address information, a brief description for why the unit is being returned, and the return authorization number. No unit can be processed without a return authorization number.
4.Write the return authorization number on the side of the shipping package and send the unit prepaid and insured to the Factory Service Center address authorized by SDI Customer Service.
Disclaimer of Warranty
NOTE: This warranty is valid only if the product is used for the purpose for which it was designed. It does not cover (i) products which have been damaged by negligence or willful actions, misuse or accident, or which have been modified or repaired by unauthorized persons; (ii) cracked or broken cabinets, or units damaged by excessive heat; (iii) damage to digital media players, CD’s or tape cassettes (if applicable); (iv) the cost of shipping this product to the Factory Service Center and its return to the owner.
This warranty is valid only in the United States of America and does not extend to owners of the product other than to the original purchaser. In no event will SDI or any of its affiliates, contractors, resellers, their officers, directors, shareholders, members or agents be liable to you or any third party for any consequential or incidental damages, any lost profits, actual, exemplary or punitive damages. (Some states do not allow limitations on implied warranties or exclusion of consequential damages, so these restrictions may not apply to you.) This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Your acknowledgement and agreement to fully and completely abide by the above mentioned disclaimer of warranty is contractually binding to you upon your transfer of currency (money order, cashier's check, or credit card) for purchase of your SDI product..
Customer service:
Visit our website for additional help: www.eKids.com
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DCS-16 Quick Start Guide
Visit our website for additional help
www.eKids.com
Important Message to Consumers
Thank you for purchasing one of Disney’s
Keep these instructions for future reference as they contain important information.
• DO NOT press down hard on the iPad while using the Stylus. | Printed in China | |
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