TROUBLESHOOTING GUIDE
BASE ASSEMBLY
VACUUM
BREAKER WHITE CAP
REAR VIEW, VACUUM TOILET
HOSE
CONNECTION
VACUUM BREAKER/BOWL CONNECTION
Problem | Possible Cause | Service Instructions |
1. Water will not stay in bowl. | a. Loose clamp ring. | a. Tighten clamp ring adjusting nut. |
| b. Improper seal around flush ball due | b. Inspect flush ball and underside of |
| to dirt or debris on underside of ball | seal for foreign objects. Clean under |
| seal. | seal if needed (cleaning tool |
| c. Worn or damaged seal. | available – p/n 600344236). |
| c. Replace seal. | |
| d. Worn or damaged flush ball. | d. Replace flush ball. |
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2. Plastic flush ball will not | a. Too much friction between flush ball | a. Lubricate between flush ball and |
close completely. | and ball seal. | ball seal with furniture polish or |
| b. Water valve screws are too tight. | cooking spray. |
| b. Loosen screws slightly. | |
| c. Defective spring cartridge. | c. Check spring tension by pushing |
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| flush lever down, then release it |
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| suddenly. If lever does not snap |
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| back into original position, replace |
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| spring cartridge. |
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3. Flush ball will not open. | a. Broken shaft. | a. Replace shaft. |
| b. Shaft not fully engaged in the | b. Put pressure on shaft from under |
| spring cartridge. | the flush ball (pushing into spring |
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| cartridge) until it engages. You may |
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| have to rotate flush ball slightly until |
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| shaft lines up with square in |
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| spring cartridge. |
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4. Water does not shut off in | a. Not enough clearance between cam | a. Adjust cam strap to have .02" |
toilet (toilet overflows). | strap and top of water valve cap. | (.5mm) minimum clearance with top |
| b. Dirt lodged in water valve seal. | of valve cap. |
| b. Disassemble and clean water | |
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| valve. |
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5. Water does not enter toilet | a. Insufficient water flow rate at toilet. | a. Check water flow rate at toilet. Rate |
bowl properly. | b. Water valve clogged. | should be 2 gpm (7.6 lpm) at toilet. |
| b. Remove and clean screen located | |
| c. Plugged rim wash holes in toilet. | at inlet of water valve. |
| c. Clean holes. If still a problem, | |
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| replace the toilet bowl. |
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