TROUBLESHOOTING GUIDE
BASE ASSEMBLY
VACUUM |
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BREAKER | WHITE CAP |
REAR VIEW, VACUUM TOILET
HOSE
CONNECTION
VACUUM BREAKER/BOWL CONNECTION
| Problem | Possible Cause | Service Instructions |
1. | Water will not stay in bowl. | a. Loose clamp ring. | a. Tighten clamp ring adjusting nut. |
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| b. Improper seal around flush ball due | b. Inspect flush ball and underside of |
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| to dirt or debris on underside of ball | seal for foreign objects. Clean under |
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| seal. | seal if needed (cleaning tool avail- |
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| able – p/n 600344236). |
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| c. Worn or damaged seal. | c. Replace seal. |
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| d. Worn or damaged flush ball. | d. Replace flush ball. |
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2. Plastic flush ball will not close | a. Too much friction between flush ball | a. Lubricate between flush ball and ball | |
| completely. | and ball seal. | seal with furniture polish or cooking |
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| spray. |
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| b. Water valve screws are too tight. | b. Loosen screws slightly. |
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| c. Defective spring cartridge. | c. Check spring tension by pushing |
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| flush lever down, then release it |
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| suddenly. If lever does not snap |
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| back into original position, replace |
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| spring cartridge. |
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3. | Flush ball will not open. | a. Broken shaft. | a. Replace shaft. |
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| b. Shaft not fully engaged in the | b. Put pressure on shaft from under |
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| spring cartridge. | the flush ball (pushing into spring |
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| cartridge) until it engages. You may |
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| have to rotate flush ball slightly until |
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| shaft lines up with square in |
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| spring cartridge. |
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4. Water does not shut off in | a. Not enough clearance between cam | a. Adjust cam strap to have .02" | |
| toilet (toilet overflows). | strap and top of water valve cap. | (.5mm) minimum clearance with top |
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| of valve cap. |
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| b. Dirt lodged in water valve seal. | b. Disassemble and clean water |
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| valve. |
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5. Water does not enter toilet | a. Insufficient water flow rate at toilet. | a. Check water flow rate at toilet. Rate | |
| bowl properly. |
| should be 2 gpm (7.6 lpm) at toilet. |
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| b. Water valve clogged. | b. Remove and clean screen located at |
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| inlet of water valve. |
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| c. Plugged rim wash holes in toilet. | c. Clean holes. If still a problem, |
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| replace the toilet bowl. |
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