• GLASS “S OOT’S” UP AT A VERY FAST RAT E
• FLAME IS LAZY, DARK, AND HAS BLACK TIPS
• AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes: Possible Remedies:
1. Stove or vent pipe is dirty, which restricts airflow through the
burn pot.
Follow all cleaning procedure in the maintenance section of the
owner’s manual.
2. Vent pipe installed improperly.
Check to make sure the vent pipe has been installed according to
the criteria in the owner’s manual.
3. The air damper is too far closed for a higher setting.
Turn the air supply knob toward the maximum setting and try to burn
the unit again.
4. Burn pot holes are blocked.
Remove the burn pot and clean it thoroughly.
5. Blockage in air intake pipe.
Visually inspect the air intake pipe that leads into the burn pot for
foreign material.
6. Combustion/exhaust blower is not spinning fast enough.
Test the RPM on the blower (separately – bypassing the control
board) after the blades have been cleaned. The RPM should be
approximately 3000 RPM. You will need a technician to perform this
test.
7. Bad pellets
(Applies to “GLASS SOOTS UP AT A VERY FAST RATE” Only)
The brand of pellets or the batch of pellets that are being used may
be of poor quality. If possible, try a different brand of pellets. You
might also want to try a brand that is made from a different type of
wood (softwood vs. hardwood). Different woods have different
characteristics when being burned. Your pellets may also be too
humid. Make sure your store your fuel properly, in a dry ventilated
area.
• The control board does not display any information.
Possible Causes: Possible Remedies :
1. A fuse on the control board has blown.
Remove the control board. Check if the F2 fuse on the back of it
appears to be bad. Replace it with a 7.5 Amp 250 Volt fuse. Plug
the stove back in and try to run the unit.
THE STOVE IS RUNNING BUT DISPLAYS WARNING CODE
Possibles Causes: Possibles Solutions:
Warning generated by a power failure while the stove was
running.
The stove will restart on the initial setting once it cools off.
Note: For a short power failure (less than 5 seconds), the stove will continue
to function at the selected speed.
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