![](/images/new-backgrounds/1316500/31650041x1.webp)
XDMA761
Troubleshooting
Problem | Cause | Action | |
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| Yellow wire not connected or incorrect | Check connections for proper | |
Unit will not turn on | voltage Red wire not connected or | ||
voltage | |||
incorrect voltage | |||
(no power) |
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Black wire not connected | Check connection to ground | ||
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| Fuse blown | Replace fuse | |
| Speaker wires not connected | Check connections at speakers | |
Unit has power | One or more speaker wires touching | Insulate all bare speaker wires | |
(but no sound) | from each other and chassis | ||
| each other or touching chassis ground | ground | |
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| Yellow or red wire touching chassis | Check for pinched wire | |
| ground | ||
Unit blows fuses |
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Speaker wires touching chassis ground | Check for pinched wire | ||
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| Incorrect fuse rating | Use fuse with correct rating | |
| Unit is not mounted correctly or | Check mounting sleeve and | |
Excessive skipping | backstrap is not secure | backstrap support | |
Physical defect in media (CD, | Check media for scratches | ||
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| Disc read error | Press eject or RESET | |
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| Focus error or disc is upside down | Press eject or RESET | |
NO FILE appears |
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WMA file is protected by DRM (Digital | Write disc using WMA files that | ||
on display | Rights Management) | are not protected | |
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| No playable MP3/WMA files found on | Check the device for valid | |
| the device | MP3/WMA files | |
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| Communication error | Remove and reconnect the | |
| device | ||
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| CD mechanism position out of | Press EJECT to reset CD | |
Unit will not accept | alignment | mechanism position | |
a disc |
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CD transit screws still in place | Remove 2 transit screws | ||
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| located on top of the unit | ||
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NO SUPPORT appears | An invalid ID3 tag version is present | Version 1.0 to 2.4 ID3 tags are | |
on display | supported. | ||
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