TROUBLESHOOTING
POSSIBLE CAUSE(S) | SOLUTION(S) |
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MY TOASTER IS NOT WORKING: |
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1. The toaster may not be properly | 1. Check the plug is in the socket and the switch |
connected to the power supply. | in turned on. |
GUARANTEE
This appliance is of excellent quality and construction. However, if any defects in materials or workmanship do appear during the relevant guarantee period, we will, at our discretion, either repair or replace the defective parts, free of charge, subject to the terms and conditions of our Guarantee shown below.
2. | If your lever is not staying down. | 2. | Check if the ‘neon’ is glowing blue. | |
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| If yes, unplug the toaster and call service centre | ||
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| If no, your plug fuse may have blown. | ||
I GET UNEVEN TOASTING: |
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1. |
| 1. | Starting from the left, ensure you have loaded | |
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| all heated up slots. | ||
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| 2. | Ensure size and type of bread being toasted | |
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| is the same. | ||
3. | End elements take a little longer to | 3. | Once toaster is at optimum operating | |
warm up than centre elements. | temperature this will no longer occur. | |||
MY TOAST DOESN’T POP UP WHEN THE TOASTER HAS FINISHED: | ||||
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| 1. | If the power neon remains illuminated, | |
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| immediately unplug the toaster and call service | ||
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| centre. | ||
2. | Your bread may be too thick | 2.1 Slices thicker than 36mm will get stuck. | ||
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| 2.2 Hand cut slice must be cut evenly. | ||
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| 2.3 Using a ‘sandwich cage’ can make toasting | ||
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| thicker items easier. | ||
ONE SIDE OF MY BREAD IS NOT TOASTING | ||||
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1. | If set to Bagel setting only one side will | 1. | Press the bagel button to cancel the setting. | |
toast. | Remember to insert bread from the very left | |||
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| hand slot. | ||
SMOKE COMING OUT OF THE SLOTS |
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1. | If this is the first time using your toaster, | 1. | This will dissipate after a few uses. | |
this is normal, your elements are being |
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conditioned. |
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2. | The crumb tray might be full. A build up | 2. | Empty the crumb tray. | |
of crumbs can burn or cause a fire. |
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3. | Some crumbs or pieces of bread may | 3. | Unplug, remove the crumb tray then turn | |
be stuck in the toaster. | the toaster upside down over a sink or bin and | |||
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| gently shake the crumbs out. | ||
This Guarantee covers both parts and labour. Carriage is not included.
Your Guarantee period is as follows:
• 1 year
This Guarantee provides benefits which are additional to, and do not affect, your statutory rights. This Guarantee does not cover the cost of returning the product to the dealer from whom it was purchased or to ourselves. This Guarantee applies only to products sold and located in mainland Great Britain. It does not cover liability in respect of or replacement of plugs, cables or fuses and also does not cover defects due to:
•Failure to use or maintain product in accordance with Dualit’s instructions.
•The product being connected to an unsuitable electricity supply.
•Accidental damage to or abuse or misuse of the product.
•product modification, except by Dualit or approved agent.
•Dismantling of or interference with the product.
•Theft or attempted theft of the product.
Before returning any product under this Guarantee, please check that:
•You have followed the product instructions correctly.
•Your mains electricity supply is functional.
•The defect is not due to a blown fuse.
If you wish to claim under this guarantee you should:
•Send the product, postage or carriage paid, to the dealer from whom it was purchased or to Dualit direct.
•Ensure that the product is clean and packed carefully (preferably in its original carton).
•Enclose details of your name, address and telephone number and when and where the product was purchased, together with proof of purchase (e.g. a till receipt).
•Give exact details of the nature of the defect.
This Guarantee does not cover any other claims whatsoever, including, without limitation, any liability for incidental, indirect or consequential damage, nor does it cover any claims for conversion or modification or for the costs of repair carried out by any third party without the prior consent of Dualit. If replacement parts are fitted to the product this will not extend the period of the Guarantee.
For further advice contact the Dualit customer helpline on +44 (0)1293 652 500 (09:00 to 17:00 Monday to Friday).
Alternatively, email Dualit at info@dualit.com or visit www.dualit.com
Do not throw away the appliance with the normal household waste at the end of its life, but hand it in to an official collection point for recycling. By doing this you help preserve the environment.
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