Dymo 350D Troubleshooting, Insert Tape Cassette, Tape cassette missing or empty, Battery low

Troubleshooting

Review the following possible solutions if you encounter a problem while using your label maker.

Problem/Error Message	Solution
No display	• Ensure the label maker is turned on.
	• Replace discharged batteries.
	• Replace discharged batteries or attach power adapter.
Poor Print Quality	• Ensure tape cassette is installed properly.
	• Clean the print head.
	• Replace the tape cassette.
Poor Cutter Performance	Clean the cutter blade. See Caring for Your Label Maker.
Printing	No action required.
	Message disappears when printing is finished.
Too many characters	Delete some or all of the buffer text.
Exceeded maximum number of characters in buffer.
Too many lines	Select another format.
Exceeded maximum number of lines allowed.
Insert Tape Cassette	Insert a new tape cassette
Tape cassette missing or empty.
Battery low	Replace batteries or connect AC power adapter.
Batteries almost discharged.
Tape Jam	• Remove jammed tape and replace tape cassette.
Motor is stalled due to tape jam.	• Clean cutter blade.
Set	• Following this message, a fixed-length value is displayed
Fixed-length label selected and the length necessary to	which indicates the minimum label length necessary to fit
	the text. Do one of the following:
print the label exceeds the selected length.
	• Adjust the fixed-length label setting appropriately, or
	• Select a narrower font size.

If you still need assistance, contact DYMO Customer Support for your country. The Warranty booklet includes a list of contact numbers for each country.

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