Troubleshooting
Problem/Error Message | Solution |
|
|
No display | • Ensure the scale is connected to the computer using the USB |
| cable, or replace the battery. |
| • If not connected to the computer, press the Power button. |
|
|
Lo or low battery indicator is displayed | Replace the |
CAL is displayed | Scale is in calibration mode. Press the Power button to return to |
| normal mode. |
|
|
Negative number is displayed | A Tare value is displayed as a negative number when the items |
| are removed from the scale. Press Tare to reset the scale to zero. |
|
|
ErrE is displayed | The item on the scale platform exceeds the maximum capacity |
| of the scale. Remove the item immediately to prevent damage |
| to the scale. |
Display reads 0.0 with an item on the platform
This can happen because:
•The Tare button was pressed while an item was on the scale.
•Your computer went into Sleep or Standby mode with an item on the scale.
•Power to the scale was disconnected or turned off and then on again with an item on the scale.
In all of these cases, remove the item from the platform and press the Tare button to return the display to 0.0.
If you still need assistance, contact DYMO Technical Support at (203)
Warranty
Your DYMO® USB Scale comes with a warranty against defects in materials, design, or workmanship, for one year from the original date of purchase, when used in accordance with all operating instructions. Normal wear and tear is not covered, nor is excessive use, abuse or damage caused by a user either intentionally or accidentally.
EXCEPT AS PROVIDED HEREIN, DYMO MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND DYMO SPECIFICALLY EXCLUDES WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DYMO’S LIABILITY UNDER THIS WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE SCALE. DYMO SHALL NOT BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT FORESEEABLE.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.
In the event of a product failure, please visit www.dymoservice.com or contact DYMO Technical Support to obtain a Material Return Authorization number and further instructions to return your product.
Certification
This device has been tested and complies with the requirements of:
Model #40149
UL 1950
FCC Part 15 Class B
EN60950: Low Voltage Directive Product Safety
EN55022: Radiated and Conducted Emissions B
EN55024: ITE Products Immunity Requirements
RoHS 2002/95/EC
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