Troubleshooting
Review the following possible solutions if you encounter a problem while using your printer.
Problem/Error Message | Solution |
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Battery Low | • Attach the power adapter. |
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Battery Empty | • Recharge the battery pack. See Recharging the Battery Pack. | |||||
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| • Insert new AA alkaline batteries. |
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Poor Print Quality | • Clean the print head. See Cleaning Your Printer. | |||||
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| • Adjust the Print Contrast. See Adjusting Print Contrast. | |
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| • Check battery level; power may be low. |
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Label Jam | • Open the label cartridge compartment and remove the cartridge. | |||||
Motor is stalled due to label jam. | • Remove the label, clearing the jam. |
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| • Make sure the label passes smoothly through the label guides on the label | |
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| cartridge and that the label and ribbon are taut across the mouth of the | |
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| cartridge. See Inserting and Removing the Label Cartridge. | |
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| • When the jam is cleared, press | to clear the display. |
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Uneven or slanted printing | • Check the label cartridge compartment to make sure the cartridge is | |||||
The cartridge is not positioned correctly. | inserted properly. See Inserting and Removing the Label Cartridge. | |||||
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| • Make sure the two levers in the label compartment are locked on either | |
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| side of the cartridge holding the cartridge in place. |
Cannot close the label cartridge lid | Make sure nothing is blocking the cartridge cover and that the label cartridge | ||
The cartridge is not inserted correctly. | is inserted properly. See Inserting and Removing the Label Cartridge. | ||
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Unable to return to the previous menu | • | Press | to return to the previous menu. |
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| • | Press | to return to the display and clear all settings. |
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Nothing shows on the display | • Ensure the printer is turned on. |
•Insert new batteries, charge battery pack, or plug in power adapter.
•Remove power adapter and batteries, and then reattach power to restart the printer.
Insert label cartridge | Open the cartridge compartment and insert a label cartridge. See Inserting | |
No cartridge is present. | and Removing the Label Cartridge. |
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Display text is too light to read | • Turn on backlight. See Using the Backlight. |
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| • Adjust the display contrast. See Adjusting the Display Contrast. | |
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Too many lines | • Reduce the number of text lines. |
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Too many lines for this label width. | • Insert a wider label cartridge. |
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Barcode not allowed | • Replace the label cartridge. |
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Barcodes can only be printed on 19 mm | • Change the label width. |
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wide labels. |
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Print error... | • Open the label cartridge door and check that the label is not jammed. | |
The label is jammed. | • Pull a small amount of label from the cartridge to make sure the label | |
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No response when pressing keys | • Press each key to determine which key is jammed. |
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One of the keys may be jammed. | • Press the jammed key firmly until it returns to its normal position. | |
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How do I remove the backing from the label? | RHINO labels have an | Split |
| 1. Locate the split on the label backing. | backing |
2. Gently pinch the label
3. Carefully peel away the backing from the label.
If you still need assistance, visit the DYMO Web site at www.dymo.com.
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