30 | Troubleshooting |
Troubleshooting
Warning
Do not try to repair your TV yourself. Contact authorized service personnel.
Video and audio
| Problem | Solution | ||
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Picture does not fill | • Change the aspect ratio. An increasing | ||
the screen. There are | amount of digital TV and movies are | ||
black bars around | presented in wide screen (16:9). See | ||
the picture. | “Adjusting the TV picture” on page 18. | ||
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No picture (screen is | • Press |
| on the TV or the remote control. |
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not lit) and no | • Make sure that the video cables are | ||
sound. | connected securely to the back of your TV. | ||
| • Adjust the contrast and brightness. See | ||
| “Adjusting the TV picture” on page 18. | ||
| • Make sure that the power cord is plugged | ||
| in. | ||
| • Make sure that the correct video input | ||
| source is selected. See “Selecting the video | ||
| input source” on page 16. | ||
| • Try another channel. The station may be | ||
| experiencing problems. | ||
| • Make sure that the incoming signal is | ||
| compatible. | ||
| • Make sure the antenna or cable TV is | ||
| connected correctly and securely. See | ||
| |||
| page 8 or “Connecting an antenna or cable | ||
| TV (no box)” on page 10. | ||
| • Check the closed caption settings. Some | ||
| TEXT modes can block the screen. | ||
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Dark, poor, or no | • Try another channel. The station may be | ||
picture (screen is lit), | experiencing problems. | ||
but sound is good. | • Make sure that the antenna or cable TV is | ||
| connected correctly and securely. See | ||
| |||
| page 8 or “Connecting an antenna or cable | ||
| TV (no box)” on page 10. | ||
| • Adjust the brightness. See “Adjusting the TV | ||
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| • Make sure that the correct picture mode is | ||
| selected. See “Adjusting the TV picture” on | ||
| page 18. | ||
| • If you are using an antenna, the digital | ||
| channel signal may be low. | ||
| • If you are using an antenna and the signal | ||
| strength is low, adjust the antenna or use a | ||
| highly directional outdoor antenna or | ||
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| • Make sure that the video cables are | ||
| connected securely to the back of your TV. | ||
| • The video cable(s) you are using may be | ||
| bad. Try a new set. | ||
| • Try another channel. The station may be | ||
| experiencing problems. | ||
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Problem | Solution |
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No color, dark | • Try another channel. The station may be |
picture, or color is | experiencing problems. |
not correct. | • Adjust the color saturation. See “Adjusting |
| the TV picture” on page 18. |
| • Make sure that the video cables are |
| connected correctly and securely to the |
| back of your TV. |
| • Make sure that the antenna or cable TV is |
| connected correctly and securely. See |
| |
| page 8 or “Connecting an antenna or cable |
| TV (no box)” on page 10. |
| • If you are using an antenna, the digital |
| channel signal may be low. |
| • If you are using an antenna and the signal |
| strength is low, adjust the antenna or use a |
| highly directional outdoor antenna or |
| |
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Only snow (noise) | • Try another channel. The station may be |
appears on the | experiencing problems. |
screen. | • Make sure that the antenna or cable TV is |
| connected correctly and securely. See |
| |
| page 8 or “Connecting an antenna or cable |
| TV (no box)” on page 10. |
| • If you are using an antenna, the digital |
| channel signal may be low. |
| • If you are using an antenna and the signal |
| strength is low, adjust the antenna or use a |
| highly directional outdoor antenna or |
| |
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Dotted lines or | • Make sure that the antenna or cable TV is |
stripes appear on | connected correctly and securely. See |
the screen. | |
| page 8 or “Connecting an antenna or cable |
| TV (no box)” on page 10. |
| • If you are using an antenna, the digital |
| channel signal may be low. |
| • If you are using an antenna and the signal |
| strength is low, adjust the antenna or use a |
| highly directional outdoor antenna or |
| |
| • Make sure that the video cables are |
| connected securely to the back of your TV. |
| • The video cable(s) you are using may be |
| bad. Try a new set. |
| • Other devices (for example, surround sound |
| receiver, external speakers, fans, or hair |
| dryers) may be interfering with your TV. Try |
| turning off one device at a time to |
| determine which device is causing |
| interference. Once you have determined |
| which device is causing interference, move |
| it further from the TV to eliminate the |
| interference. |
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Double images. | • Use a highly directional outdoor antenna, |
| cable TV, or satellite TV. |
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The picture has a | • A few bright or dark spots on an LCD screen |
few bright or dark | is normal. It does not affect the operation of |
spots. | this TV. |
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