Troubleshooting

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Troubleshooting

If memory cards do not appear in My Computer or Windows Explorer (Windows operating systems) or no icon appears on the desktop when a card is inserted into the reader (Mac operating systems), check the following:

Make sure that the USB cable is fully connected to your card reader. Unplug and reconnect your card reader.

Try a different memory card of the same type in the same slot. If a different memory card works, the original memory card should be replaced.

Disconnect the cable from your card reader and shine a flashlight into the empty card slots. Look to see if any pin inside is bent, and straighten bent pins with the tip of a small, pointed instrument, such as a mechanical pencil or jeweler's screwdriver. Replace your memory card reader if a pin has bent so much that it touches another pin.

If memory cards appear in My Computer (Windows operating systems) or Macintosh HD (Mac operating systems) but errors occur when writing or reading, check the following:

Make sure that the memory card is fully inserted into the slot.

Try a different memory card of the same type in the same slot. If the different memory card works, the original memory card should be replaced.

Some cards have a read/write security switch. Make sure that the security switch is set to Write Enabled.

Make sure that the amount of data you attempted to store has not exceeded the capacity of the card.